Business Analyst - SAP FICO

Part of the ICT CORF SAP Finance team in North America, this position is responsible for providing support for the day-day operations of the SAP Finance Application-FICO modules (with focus on Accounts Receivables, Sales and Distribution and Tax) including issue resolution, root cause analysis and solution stability in addition to providing functional support in the transformation, delivery and realization of SAP solutions per business needs. The role will enable the candidate to act as a liaison, facilitating communication and understanding between ICT, supplier partners and other teams supporting SAP application development.

Job responsibilities include but not limited to :

• Work closely with the application Service Providers for SAP production support and overseeing the day-to-day operations ensuring SLA’s / KPI’s are met
• Ensuring system and application stability, increase quality and reduction in priority tickets and amount of open tickets
• Monitors service level agreements on new enhancements

Executes common System Life Cycle Development processes and standards to define, build, and launch the correct end results, including new upcoming SAP upgrades initiatives (Central Finance implementation and S4 HANA transformation) :

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer : 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with :

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions :

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.