Customer Service Rep

Job Functions

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product / service needs, and supporting compliance to physician direction.

Job Functions :

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system

Assesses customer need for additional products / services

Assesses customer compliance with physician orders

Answers questions and provides customer education regarding products / services

Documents calls in computerized record keeping system

Enters customer orders in computerized system

Verifies and updates demographic information such as address and telephone number in computerized records