Customer Service Representative
Toppan PackagingDekalb, IL, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionYou have a High School diploma or GED You have well-polished written communications and verbal skills You have two years' experience preferred within an office setting and multi-line phone system Bilingual ability (English / Spanish) verbal and written skills are preferred You are proficient in all Microsoft Office tools (Excel, Word, Outlook, etc.) Professional dress required for front office environment
Customer Service Representative
While reporting to the Customer Service Team Lead, you will be a customer advocate who shows great follow through and can be highly productive in a fast-paced work environment.
What you'll be doing :
- You will handle any customer questions or concerns regarding order status and other related issues.
- You will maintain customer files both physical and in the computer system
- You will coordinate with production and ensure orders are scheduled and all deliveries are on time
- You will quote customers pricing, enter new customer projects and any corrective actions.
- You will prepare sample orders for sales staff and customers.
- You will be forward facing to walk-in customers and visitors providing additional light receptionist duties as needed.
This position is located in DeKalb, IL Facility.
We'd love to hear from you if :
Compensation : The annual base salary range for this role is from $62,560 to $70,380.00
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Customer Service Representative • Dekalb, IL, US