Office Coordinator Clerical

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Office Coordinator Clerical

Location

Stuart

Facility

Stuart Family Health Center

Department

Stuart FHC Facility-Cleveland Clinic Martin Health

Shift

Days

Schedule

8 : 00am-5 : 00pm

Job Summary

Join the Cleveland Clinic team at Stuart Family Health Center, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Job Details

As Office Coordinator Clerical, caregiving starts in the office, where you assist with scheduling, maintaining physicians' calendars, triaging calls and obtaining physician referrals to enhance customer service and support. In this position, you will be supporting multiple specialties including neurology, physical medicine and rehab, neurosurgery, urology, ENT, audiology, OBGYN, general surgery, vascular surgery, colorectal surgery, bariatrics and the MFM department for high-risk ultrasounds. This role is essential to the overall functioning of both your department and Cleveland Clinic, making you an invaluable and greatly appreciated member of our family.

A caregiver in this role works a rotating schedule from 7 : 00 a.m. 6 : 00 p.m. and 9 : 00 a.m. 5 : 00 p.m.

A caregiver who excels in this role will :

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and / or surgical procedures, obtain referral / authorizations, maintain physician calendar and perform other administrative duties.
• Support clinic operations by direct involvement with the physician(s) and nurse(s).
• Facilitate the access of patients to CCF through direct patient appointment scheduling or serving as a liaison between patient and / or other medical departments.
• Take and relay phone messages for the respective area in a clear and concise manner.
• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
• Ensure all patients are rescheduled relating to physician out days in a timely manner.
• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
• Verify and update patient demographics and insurance information.
• Identify whether patients need a referral and / or authorization and obtain referral and / or authorization when necessary.
• Obtain proper information such as PCP, referring physician and CPT / DX codes before entering request into referral module.
• Input reasons for all visits on all appointments.
• Maintain complete and up-to-date documentation and files, including product and service quotes.
• Fax, scan orders or release forms.

Minimum qualifications for the ideal future caregiver include :

Preferred qualifications for the ideal future caregiver include :

Physical Requirements :

Personal Protective Equipment :