Desktop Support EngineerConfidential • Navarre, OH, US
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Desktop Support Engineer
Confidential • Navarre, OH, US
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job_description.job_card.job_descriptionA strong communicator who can translate technical solutions into clear language for end users Proactive, customer-focused, and responsive , with a commitment to service excellence Experienced in desktop support (3+ years) with hands-on expertise in Microsoft 365 (Outlook, SharePoint, Teams) Windows 10 / 11 and Windows Server environments Active Directory, Group Policy, and user account management VPN setup and troubleshooting File system permissions, network shares, and basic backup / restoration Desktop, laptop, and basic network troubleshooting Familiar with multi-factor authentication (MFA) and email security basics Previous experience at a Managed Services Provider (MSP) Exposure to Microsoft Azure user and access management Experience with VMware or virtual desktop infrastructure (VDI) Meaningful client impact – Deliver high-quality IT support that keeps organizations running smoothly Professional growth – Access mentorship, certifications, and a path for career advancement Dynamic environment – Gain experience in diverse client infrastructures, from desktops to cloud Supportive team culture – Join a collaborative environment focused on excellence and continuous improvement Competitive package – Receive a strong salary, benefits, and clear growth opportunities
Overview
We are a high-performing IT services organization that delivers white-glove desktop and infrastructure support to end users across dynamic and fast-paced environments. Our team is known for exceptional responsiveness, deep technical expertise, and a commitment to delivering an outstanding user experience
We are seeking a Desktop Support Engineer to join our growing team. In this role, you will support end users across Microsoft, Azure, and O365 environments , handling Level 1 and Level 2 incidents. Depending on business needs, you may work dedicated to a single high-profile client or provide multi-client coverage on-site.
This is a client-facing, hands-on position where you'll troubleshoot issues, resolve incidents, and contribute to an exceptional support experience for both everyday users and VIP executives.
COMPENSATION : $55,000 to $60,000.
What You'll Do
- Resolve Level 1 and Level 2 support tickets, including :
- Microsoft 365 services (Outlook, Teams, SharePoint)
- Windows 10 / 11 desktop issues, application crashes, and connectivity problems
- Remote access (VPN, Citrix, Terminal Services) and client / server connectivity
- VIP user incidents, file restores, and networked printer troubleshooting
- Network and WiFi desktop-level issues
- Perform basic system maintenance , patching, and version upgrades
- Manage Active Directory tasks : user creation / removal, password resets, and GPO application
- Utilize RMM and MDM tools for remote troubleshooting and endpoint management
- Coordinate with third-party vendors for hardware support and warranty service
- Document all work thoroughly in the ticketing system
Who You Are
Bonus Points For
Why Work With Us
J-18808-Ljbffr
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Desktop Support • Navarre, OH, US
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