Access Services Scheduling Specialist

Scheduling Specialist

The Scheduling Specialist under general supervision and in accordance with established procedures, schedules outpatient diagnostic procedures including but not limited to radiology and imaging procedures, validates outpatient orders, and captures patient demographic and insurance information.

Essential Functions Of The Role :

• Contacts patients or providers for outpatient diagnostic procedures.
• Contacts patients to schedule outpatient diagnostic procedures.
• Collects patient demographic and insurance information during scheduling phone call with provider or patient.
• Validates insurance is in network with the provider.
• Compiles patient information such as diagnosis, reason for procedure, medications, allergies and other applicable information prior to scheduled procedure.
• Monitors inbound orders process to ensure orders are validated and routed appropriately to ensure patients are contacted timely to schedule procedure.
• Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.
• Responsible for meeting telephone system metrics and any other productivity standards set by the department to include length of call, length of answer time, and number of calls taken within a specific period.

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