Sales Operations Business Partner

HYCUBoston, MA, United States

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Overview

HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The company's award-winning R-Cloud platform eliminates complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, MA. Learn more at www.hycu.com.

About the Role

Our Sales Operations Business Partner will be a strategic and analytical individual contributor who supports the Global Sales Leader and the Sales Leadership team. This role is responsible for driving sales forecasting, territory planning, market and pipeline analytics, and GTM planning to boost sales efficiency and revenue growth. The role also works as a cross-functional partner, collaborating closely with Marketing, Sales Operations, Customer Care, and other revenue teams to ensure smooth execution across the entire revenue process cycle.

This role is hands-on, high-impact, and perfect for someone who thrives in systems, loves solving problems with data, and wants to make a visible impact on revenue growth and operational efficiency of the sales organization. The ideal candidate has a strong knowledge of Salesforce administration & hygiene, Clari, Marketo, DealHub and additional GTM tools.

Location : Boston, MA (Hybrid; 3 days in-office)

Responsibilities

Lead forecasting, pipeline management, and partner / customer sales projections, ensuring data accuracy and timely insights for the HYCU Group Sales Leader and sales leadership team
Deliver operational reports (weekly, monthly, quarterly) to monitor performance against KPIs, quotas, and sales targets
Examine market data, account coverage, and sales performance to spot trends, gaps, and growth opportunities
Manage territory planning and assignments to ensure balanced coverage and maximize revenue opportunities
Serve as a trusted advisor to the HYCU Group Sales Leader, providing strategic insights based on data analysis

GTM Planning & Sales Efficiency

Support HYCU Group Sales Leader in developing and managing go-to-market (GTM) strategies, with a focus on sales productivity, automation, and process improvements

Analyze conversion rates, pipeline velocity, and TAM (Total Addressable Market) to deliver actionable recommendations

Collaborate with leadership on quota setting, territory optimization, and sales performance analysis

Offer strategic guidance on revenue trends to ensure alignment with company growth goals

Promote operational excellence by implementing best practices and scalable frameworks for forecasting and planning

Cross-Functional Collaboration

Collaborate with Marketing Operations on lead generation programs, campaign effectiveness, and pipeline development

Partner with Customer Operations to identify cross-sell and upsell opportunities and ensure seamless handoffs between teams

Coordinate with RevOps, Finance, and Product teams to ensure accurate forecasting, reporting, and resource planning

Work with the People team to track individual and team performance, sales efficiency, and assigned KPIs

Contribute to revenue strategy discussions, ensuring customer acquisition, retention, and expansion goals are achieved

Tools & Systems Support

Work directly with Salesforce, Clari, Marketo, and DealHub to ensure accurate data management and reporting

Develop and maintain operational dashboards that deliver actionable insights for sales leadership

Collaborate with system administrators to enhance data quality, reporting frameworks, and automation workflows

Qualifications

Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field. Relevant certifications (e.g., Salesforce Administrator, Advanced Administrator) are a plus

5+ years of experience in high-growth SaaS Sales Operations, Rev Operations, or Sales Strategy roles, with a strong focus on Salesforce reporting, data analysis, territory management and planning, and forecasting processes

Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven recommendations for compensation planning and sales strategy

Experience supporting large-scale GTM planning cycles & models (SaaS metrics, pipeline management, territories, quotas, segmentation)

Proficiency in tools such as Salesforce, Clari, Marketo, DealHub, and advanced Excel / Google Sheets

Strong analytical skills with experience building dashboards in Salesforce and Excel

Detail-oriented, with a passion for operational excellence and scalable processes

Comfortable in a high-growth, high-change environment and capable of balancing multiple complex projects simultaneously

Excellent written and verbal communication skills, with the ability to communicate effectively across all organizational levels

Benefits

What We Offer :

Come work for one of CRN’s “Cloud 100 Companies for 2025”. At HYCU you’ll have the opportunity to build your career with a “Visionary” B2B SaaS company from Gartner’s Magic Quadrant for Enterprise BackUp. HYCU provides an excellent benefits package including Medical insurance, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.

Core Values

Our Core Values : Authenticity, Grit, and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things.

The following is how we approach each Core Value :

Authenticity – To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships : ensuring that we are honest and do what we say we’re going to do.

Grit – To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it’s staying late to help a colleague or customer or finding a better process and making sure it’s communicated cross-functionally. You just have to do it and love it—and never stop trying.

Empathy – We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we don’t live in a constant state of empathy, if we don’t strive to truly put ourselves in another person’s shoes, we cannot truly serve the market.

"We are at our best when we stay true to our Core Values." ~ Simon Taylor, CEO

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Sales Partner • Boston, MA, United States