Mortgage Processor

Job Description

Job Description

Loan Counselor I (Mortgage Collections) – Remote Opportunity

Start Date :  December 1, 2025

Schedule :  Rotating shifts between 9AM–9PM (varies by team) + rotating Saturdays (8AM–3PM)

Duration :  3-Month Temp-to-Hire

Pay Rate :  $22.00 p / hour

Are you passionate about helping customers get back on track financially while building your career in mortgage servicing? We’re looking for a Loan Counselor I to join our remote team! This role is ideal for someone who’s empathetic, detail-oriented, and enjoys working in a fast-paced environment where every call makes a difference.

What You’ll Do :

Reach out to borrowers by phone and email to assist with past-due mortgage accounts.

Work with customers to find solutions — setting up repayment plans, negotiating payment arrangements, or reviewing loss mitigation options.

Keep detailed, accurate notes of all borrower interactions.

Manage your assigned portfolio to meet performance goals and minimize losses.

Partner with departments such as Customer Service, Loss Mitigation, and Foreclosure to ensure a smooth borrower experience.

Follow all federal, state, and investor regulations (FDCPA, TCPA, RESPA, CFPB, etc.).

Identify potential fraud or high-risk accounts and escalate appropriately.

Stay up to date with industry regulations through ongoing training.

What You’ll Bring :

2+ years of experience in mortgage servicing, collections, or a call center role.

Knowledge of mortgage loan products and servicing systems.

Excellent communication, negotiation, and problem-solving skills.

Proficiency with Microsoft Office and mortgage platforms such as MSP or Fiserv.

Reliable, professional, and comfortable working both independently and in a team.

Flexibility to work rotating schedules and occasional weekends.

Bonus Points For :

Bilingual (Spanish / English)

Experience with FHA, VA, and Conventional Loan Servicing

Familiarity with skip tracing tools

Basic understanding of FDCPA, TCPA, Regulation X, Z, V, E, and SCRA

Why You’ll Love It Here

100% remote work environment — save time and money on commuting

Opportunity to go temp-to-perm after 90 days

Supportive leadership and plenty of ongoing training

A team that truly values communication, integrity, and growth

If you’re ready to make a meaningful impact while developing your career in mortgage servicing, we’d love to hear from you. Apply today and start your journey with us this December!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here :

https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here :

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#8824

Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.