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Sr. Manager, Program Delivery

Sr. Manager, Program Delivery

ComcastPhiladelphia, PA, US
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Program Manager

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsible for oversight and management of Program Managers and the Program Management Office (PMO). Effectively oversees Program Management Office in delivering programs on time and on budget, including resource allocation. Develops financial and operational objectives. May have department budget responsibilities. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Core responsibilities include :

  • Provides leadership and management to the Program Management team. Possesses staffing accountability, including recruitment and retention, hiring & performance management and leadership and professional development.
  • Provides support for corporate budgeting and budget tracking.
  • Recommends and implements corrective action with the Program Management Office (PMO), as necessary, to improve performance.
  • Trains, hires and develops PMO staff. Has performance management responsibilities. Responsible for staff performance and salary and bonus administration.
  • Develops and maintains performance metrics to make informed recommendations for strategic decision making.
  • Keeps abreast of new developments in project management methodologies, agile practices, best practices and industry standards.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to :

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.
  • Skills : Agile Methodology, Customer Experience (CX), Executive Presenting, Leadership, Program Management, Project Management, Risk Mitigation

    Education : Bachelors Degree

    While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

    Certifications (if applicable)

    Relevant Work Experience : 7-10 Years

    Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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    Sr Program Manager • Philadelphia, PA, US

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