Admissions Communication Counselor Job at The California State University in San

The Enrollment Management Department is seeking an Admissions Communication Counselor to support the university’s efforts to recruit, admit, enroll, and retain a diverse student body. Reporting to the Associate Director of Communications and working collaboratively across Enrollment Management and Graduate Admissions, this role provides timely and accurate information to prospective and admitted students through multiple communication channels.

The Admissions Communication Counselor guides students from pre-application through enrollment, providing the information, resources, and support they need to successfully start their academic journey at SJSU.

Key Responsibilities

• Serve as a primary resource for communication with prospective and admitted students and their families from recruitment through enrollment
• Provide accurate information via phone, email, live chat, social media, Chatbot, and virtual advising
• Support yield activities and admission processes by maintaining current knowledge of CSU and SJSU policies, procedures, and practices
• Advise students and families on admission eligibility, required documents, transcripts, test scores, and other enrollment requirements
• Troubleshoot student issues in MySJSU accounts, checklists, and application processes through resolution
• Review and verify admission documents to determine eligibility under CSU and campus regulations
• Investigate and resolve student concerns in collaboration with Enrollment Management, Graduate Studies, and Student Affairs
• Develop and maintain accurate documentation of communication processes and workflows
• Represent Enrollment Management at campus meetings, conferences, and training sessions related to admission communication and policies

Knowledge, Skills & Abilities

Required Qualifications

Preferred Qualifications

Compensation

Classification : Student Services Professional II

Anticipated Hiring Range : $5,083 / month

CSU Salary Range : $5,083 / month - $7,228 / month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity / Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws.

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