Account Manager / Customer Service

Account Manager / Collection Specialist

Do you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Account Manager / Collection Specialist. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"!

We're seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Monitoring accounts to identify overdue payments
• Finding and contacting customers to arrange debt payoffs
• Keeping accurate records and reporting on collection activity
• Take actions to encourage timely debt payments, including sending proper notices and placing liens if necessary
• Resolve billing and customer credit issues
• Maintain internal and external communications
• Prepare open invoice reports
• Perform job close-out
• Provide exceptional customer service by addressing inquiries, resolving issues and maintaining a friendly and professional demeanor when interacting with customers
• Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience

Position Requirements

Hours

Compensation : $16.00 - $17.00 per hour