Talent.com
Customer Experience - Conversational AI Designer
Customer Experience - Conversational AI DesignerWhisker • US
Customer Experience - Conversational AI Designer

Customer Experience - Conversational AI Designer

Whisker • US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Description :

Do you have the following skills, experience and drive to succeed in this role Find out below.

At Whisker, we’re on a mission to make life with your pets endlessly better. As the makers of Litter-Robot, Feeder-Robot, and Litterbox.com, we’re leading the pack in pet tech and pet accessories—creating smarter, cleaner, and more thoughtful solutions for pet parents everywhere.

We believe pet care should keep up with the way people actually live. Whether it’s automating litter box chores, unlocking more intelligent insights into your cat’s routine, or helping pets develop more routine eating habits, we’re here to revolutionize what is possible for your life with pets.

We work onsite 4+ days a week, with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend.

At Whisker, we know life with pets is already pretty great, but we’re here to make it even better.

What You’ll Do :

The Conversational AI Designer will be responsible for shaping the way customers interact with AI-powered agents across chat, email, and voice channels. This role is critical in ensuring that every AI interaction feels natural, helpful, and aligned with our brand voice while meeting business goals for efficiency and customer satisfaction. The designer will bridge the gap between human-centered design and AI technology, creating conversational experiences that are intuitive, empathetic, and contextually relevant.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.

Maps end-to-end dialog flows for chat, email, and voice AI, including greetings, intent recognition, error handling, and escalation

Defines fallback strategies for misunderstood inputs or out-of-scope queries

Establishes the “voice” of the AI (tone, formality, empathy levels) to match brand guidelines

Ensures consistency across channels (chatbot, IVR, email automation)

Surveys focus and beta groups to understand the desired service brand, tone and personality

Designs for brevity, clarity, and customer ease-of-use; avoid “bot fatigue"

Conducts usability testing and A / B experiments on conversation patterns

Ensures the allowance of customers to always break automated flows to land with human agents

Defines smooth handoffs to human agents, including context transfer (so the customer doesn’t need to repeat themselves), while setting wait time expectations

Creates branching logic for different customer personas or use cases

Monitors performance metrics (containment rate, escalation rate, sentiment scores, CSAT)

Uses insights to continuously iterate on dialog flows and improve automation success

Tracks tag / disposition and FCR accuracy

Partners with knowledge base managers to keep AI responses accurate and up-to-date

Standardizes reusable content templates for common scenarios.

When changes are required, documents playbooks for other impacted content

Maintains a design library of reusable conversation patterns, prompts, and style guidelines

Ensures AI interactions comply with accessibility, privacy, and compliance standards

Will perform additional responsibilities when required

Requirements : What You’ll Bring :

Bachelor’s or Master’s degree in UX Design, HCI, Human Factors, Linguistics, Communication, or related field

Experience with AI / ML concepts, NLP, or generative AI applications.

3–5+ years of experience in UX design, conversation design, copywriting, or digital assistant design

Hands-on experience with conversational AI platforms (Dialogflow, Azure Bot Framework, Genesys, Rasa, etc.)

Understanding of customer service and support operations

Strong communication, storytelling, and presentation skills

Knowledge of best practices in human and automated conversations

Experience with QM scorecards and ensuring automated conversations achieve high-quality scores

Experience designing for multi-channel conversational experiences (chat, email, voice)

Ability to analyze conversation metrics and translate insights into design improvements

Familiarity with accessibility, privacy, and compliance standards in digital experiences

Experience collaborating with cross-functional teams, including engineers, product managers, and content managers

Comfortable with office pets (cats, dogs)

Not Required but Nice to Have :

Not required to have pets, but highly recommended.

Benefits & Perks :

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with :

Premium Medical / Dental / Vision insurance

Paid parental leave

Whisker Parents Program

1 day "pawternity" leave for new pet adoption

Pet Insurance Discount

401K match

Flexible spending accounts

Company-paid short-term disability and life insurance

Employee Assistance Program (EAP)

Generous paid time off

14 Paid Holidays

Top of the line equipment

Pet-friendly office

Whisker products and swag

Continuing education Support

On-site gym with Peloton

Referral program

Statement of Inclusivity :

We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.

Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.

#onsite1

serp_jobs.job_alerts.create_a_job

Experience Designer • US

Job_description.internal_linking.related_jobs
Verification Designer

Verification Designer

Fidus Systems • US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
Headquartered in Ottawa, with additional design center locations in Waterloo and San Jose, Fidus is a global leader and dynamic high-tech design firm. Fidus specializes in leading-edge electronic pr...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30
Product Operations Associate - AI Avatars

Product Operations Associate - AI Avatars

Jobgether • US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
This position is posted by Jobgether on behalf of a partner company.We are currently looking for a Product Operations Associate – AI Avatars in the United States. As a Product Operations Associate, ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days
AI Security Architect (USA / Remote)

AI Security Architect (USA / Remote)

MRINetwork Jobs • Independence, KS, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
Company : Established and fast growing company in Healthcare industry.Position Type : Full time / Perm.Compensation : Up to 160K plus great benefits. This healthcare technology firm is transforming the...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
AI Architect

AI Architect

Jobot • US
serp_jobs.job_card.full_time
This Jobot Job is hosted by : Merwan Zattam.Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary : $200,000 - $240,000 per year.As a global leader in inf...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Engineering Tech Lead, AI Product (Remote - North America)

Engineering Tech Lead, AI Product (Remote - North America)

Jobgether • US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
This position is posted by Jobgether on behalf of a partner company.We are currently looking for an Engineering Tech Lead, AI Product in North America. As an Engineering Tech Lead, you will spearhea...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days
Travel Physical Therapist (PT) - $1,813 to $2,184 per week in Parsons, KS

Travel Physical Therapist (PT) - $1,813 to $2,184 per week in Parsons, KS

AlliedTravelCareers • Parsons, KS, US
serp_jobs.job_card.full_time
AlliedTravelCareers is working with Fusion Medical Staffing to find a qualified Physical Therapist (PT) in Parsons, Kansas, 67357!. Travel Physical Therapist (PT).Fusion Medical Staffing is seeking ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior AI Data Architect (Remote - US)

Senior AI Data Architect (Remote - US)

Jobgether • US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
This position is posted by Jobgether on behalf of a partner company.We are currently looking for a.As a Senior AI Data Architect, you will play a key role in shaping the data strategy and architect...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days
AI Solutions Engineer

AI Solutions Engineer

ButterflyMX • US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone.Our products are installed in more than 20,000+ multifamily, commercial, gated communities, and ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30
Director Engineering - Artificial Intelligence

Director Engineering - Artificial Intelligence

Jobgether • US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
This position is posted by Jobgether on behalf of a partner company.We are currently looking for a.Director of Engineering - Artificial Intelligence. In this role, you will lead the design, developm...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days
Data & AI Engineer

Data & AI Engineer

Truity Credit Union • Bartlesville, OK, US
serp_jobs.job_card.full_time
Truity Credit Union is seeking a data-savvy and forward-thinking.Rather than full-scale software development, this position emphasizes. You’ll collaborate with teams such as Software Engineeri...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Perception Engineer- Autonomous Vehicles (Remote - US)

Senior Perception Engineer- Autonomous Vehicles (Remote - US)

Jobgether • US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
This position is posted by Jobgether on behalf of a partner company.We are currently looking for a.Senior Perception Engineer – Autonomous Vehicles. This role offers an exciting opportunity to lead ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days
Customer Experience Cordinator

Customer Experience Cordinator

TJX • Bartlesville, OK, US
serp_jobs.job_card.full_time
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Looking for the ultimate side hustle?

Looking for the ultimate side hustle?

Survey Authority • Bartlesville, OK, US
serp_jobs.job_card.full_time
Earn cash by matching with real companies that pay you for your opinions.serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director, AI Engineering ( Remote)

Director, AI Engineering ( Remote)

Jobgether • US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
This position is posted by Jobgether on behalf of a partner company.We are currently looking for a.Director, AI Engineering (Remote). This leadership role offers the opportunity to shape and drive t...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days
Sr. AI Research Engineer

Sr. AI Research Engineer

Weekday AI • US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
This role is for one of the Weekday's clients.If you want to own the innovation pipeline, transform research into real-world impact, and build systems unmatched in the market, this is the role for ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30
Co-Founder & CEO - AI PE Due Diligence Co-Pilot

Co-Founder & CEO - AI PE Due Diligence Co-Pilot

FutureSight • US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
FutureSight is hiring an experienced, commercially-driven Founding CEO to lead a new venture building an AI Data Organization Assistant for buy-side investors. Private equity teams waste days cleani...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.new
Travel Ultrasound Tech - $2,846 per week in Parsons, KS

Travel Ultrasound Tech - $2,846 per week in Parsons, KS

AlliedTravelCareers • Parsons, KS, US
serp_jobs.job_card.full_time
AlliedTravelCareers is working with Medical Solutions to find a qualified Ultrasound in Parsons, Kansas, 67357!.A facility in Parsons, KS is seeking its next amazing Sonographer.Read on if this sou...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Part Time Sales Rep - Entry Level - Work from Home

Part Time Sales Rep - Entry Level - Work from Home

Vector Marketing • Independence, KS, US
serp_jobs.filters.remote
serp_jobs.job_card.part_time +1
Vector Marketing is currently running interviews for sales rep positions.Our sales reps sell Cutco products one on one with customers, emphasizing customer service. Interview now and start within th...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel Ultrasound Technologist

Travel Ultrasound Technologist

Medical Solutions Allied • Parsons, KS, US
serp_jobs.job_card.full_time
Medical Solutions Allied is seeking a travel Ultrasound Technologist for a travel job in Parsons, Kansas.Job Description & Requirements. We’re seeking talented healthcare professionals who...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel Ultrasound Technologist - $2,846 per week

Travel Ultrasound Technologist - $2,846 per week

Medical Solutions Allied • Parsons, KS, United States
serp_jobs.job_card.full_time
Medical Solutions Allied is seeking a travel Ultrasound Technologist for a travel job in Parsons, Kansas.Job Description & Requirements. We're seeking talented healthcare professionals whose adventu...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted