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Expo

Expo

Our TeamOsseo, MN, US
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Expo

ROLE PURPOSE

To maintain consistency in product execution and ensure all products are delivered to standard. The Expeditor also manages communication between the FOH and BOH.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

  • Guarantees 100% recipe adherence by verifying all prepared food meets TGI Fridays standards, follows recipe requirements, and adheres to product sensitivity and plate presentation guidelines.
  • Ensures Line Cooks follow zoning guidelines at all times.
  • Keeps updated on recipe changes and ensures proper recipe procedures are executed daily.
  • Streamlines communication between FOH and BOH Team Members (i.e. communicates ticket times and potential problems with the service staff, kitchen staff and Managers).
  • Manages throughput times as outlined through the Brand Standards.
  • Keeps prepared food continuously moving out of the kitchen to ensure food is delivered timely to the table.
  • Conducts Line Checks.
  • Stocks / Organizes product on line, rotates product; may also organize product in coolers, dry storage, and freezers during non peak periods.
  • Completes assigned prep work for stocking and set up of station. Breaks down and cleans station thoroughly, daily
  • Leads demos.

KEY DECISIONS

Makes

  • Following and Enforcement of recipe adherence and Ecosure standards
  • Prevents behaviors that result in inferior product being delivered to the Guest

    • Influences

  • Guest Experience
  • Throughput times
  • Food Waste

    • MEASURES OF SUCCESS

  • Throughput times exceed company standards
  • Guest satisfaction scores meet / exceed company standards
  • Ecosure Audits meet / exceeds company standards
  • 100% Recipe Adherence (including plating and garnishing final product)

    • QUALIFICATION REQUIREMENTS

  • Must be validated Coach
  • Must be validated on a minimum of two line stations (preferred validated on all BOH Line Cook Positions
  • Must demonstrate 100% menu knowledge through procedures and product garnishments
  • Must be able to work in a fast-paced, high volume stressful environment
  • Completed Certified Professional Food Handler Certification
  • Must be able to walk and stand during entire shift
  • Must be able to bend frequently, working indoors 75%; outdoors 25%
  • Must be able to lift and carry sacks and cases of up to 70lbs, up to 20 times per shift : placing these items on high shelves and walk-in freezers
  • Must speak clearly to communicate with others
  • Must be able to hear Cook’s and W / W’s requests in the midst of loud background noise
  • Must be able to read orders on the KMS screen

    • COMPETENCIES PASSION FOR THE GUEST – Actively contributes to fun, friendly and engaging service.

  • Understands how their role impacts the Guest.
  • Displays a caring attitude towards Guests.
  • Contributes to the Guest experience through knowledge of job and products.
  • Demonstrates a service attitude by providing support to those who are directly serving the Guest.
  • Handles special requests in a responsive and positive way.
  • Utilizes customer feedback to provide a better Guest experience.

    • COMMUNICATION – Keeps the lines of communication positive, open and productive.

  • Pays close attention to Guests' and coworkers’ special requests to ensure accuracy.
  • Responds positively to conflict situations and works to find appropriate solutions.
  • Keeps interaction positive and productive; avoids conveying negative messages.
  • Shares information with others to raise awareness of potential needs and concerns.
  • Listens carefully and attentively to others without interrupting.
  • Asks thoughtful questions to ensure proper understanding of the message being conveyed.
  • Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

    • PASSION & INITIATIVE – Keeps it fun and keeps up with the pace.

  • Shows Guests and Team Members that (s)he genuinely enjoys the job.
  • Displays passion, energy and pride in doing the job right.
  • Works with a strong sense of urgency and drive; pushes for quick, yet accurate results.
  • Focuses on the way (s)he approaches a task, not just the task itself.
  • Takes independent action to improve existing systems and processes.
  • Enthusiastically promotes the TGI Fridays brand and menu items.

    • RELIABILITY & ACCOUNTABILITY – Works hard and delivers quality results.

  • Arrives on time and ready to work dressed in proper uniform.
  • Attends all required shift meetings and is prepared to contribute.
  • Minimizes wastes and costs (e.g., maintains proper rotation of inventory).
  • Responds to complaints about food quality issues by taking ownership and solving the problem quickly and properly.
  • Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.

    • FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.

  • Addresses daily challenges and obstacles with confidence and a positive attitude.
  • Easily adjusts to meet changing demands and new responsibilities.
  • Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift.
  • Maintains an even-tempered demeanor even in stressful situations.
  • Responds calmly to problems and controls emotional reactions.
  • Handles him / herself in a professional manner at all times.

    • TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along.

  • Recognizes the importance of working together to accomplish goals.
  • Actively promotes cooperation, respect, and acceptance of all Team Members.
  • Establishes positive working relationships with all Team Members to maintain a productive environment.
  • Takes on additional responsibilities to ensure proper coverage during rush periods.
  • Reaches out to Team Members when necessary to ensure timely completion of all tasks.
  • Takes advantage of opportunities to set an example for new or inexperienced Team Members.
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    Expo • Osseo, MN, US