Senior Quality Insights Manager
VirtualVocationsSaint Paul, Minnesota, United Statesjob_description.job_card.1_day_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Senior Quality Insights Manager.
Key Responsibilities
Translate quality data into actionable business narratives
Identify trends and areas of opportunity within customer interactions
Partner with various departments to implement experience and process improvements
Required Qualifications
3-5+ years in CX operations, quality management, or program leadership
Experience synthesizing data into actionable insights
High fluency with contact center metrics (CSAT, NPS, QA scores)
Strong facilitation and executive storytelling skills
Familiarity with AI-powered QA tools and sentiment analytics
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Senior Quality Manager • Saint Paul, Minnesota, United States