VP, Logistics and Customer Operations

Job Description

Job Description

ABOUT US AT KINDER'S :

What's it like to work at Kinder's? Well, there's a lot of snacking and geeking out over what we all cooked over the weekend. But beyond that, there's also plenty of hard work. Because we don't just like flavor, we're obsessed with it.

With over 100 products sold nationwide, we're now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. But we're not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.

As we expand globally and approach $1 billion in revenue, we need other smart-and-scrappy, flavor-obsessed people to come aboard. If you're looking for a place where you can see the real impact of your work, this is it. Every day, you'll be part of a journey to add flavor to millions of meals and lives.

Why Join Kinder's?

At Kinder's, we offer a unique opportunity to be part of a high-growth company that values excellence, innovation, and teamwork. We are looking for a transformational leader who can elevate our logistics and customer operations functions while preserving our values-driven, entrepreneurial culture. If you're passionate about delivering outstanding service, building high-performing teams, and scaling operations that fuel business growth, we want to meet you.

How you'll have an impact at Kinder's :

The Vice President of Logistics and Customer Operations is a key executive leader responsible for optimizing Kinder's end-to-end logistics and customer order fulfillment processes, ensuring operational excellence, regulatory compliance, and a best-in-class customer experience. This role leads Kinder's domestic and international logistics operations, including temperature-controlled and global freight, as well as the Customer Operations function, which manages the complete order-to-cash process, customer order entry, inventory deployment, and inventory control.

The ideal candidate will be a strategic and collaborative leader with a proven track record in building scalable, customer-focused supply chain and operations organizations within a high-growth CPG environment. They must bring strong expertise in logistics execution, international trade compliance, cold chain management, and customer service performance.

Key Responsibilities :

Logistics Strategy & Execution

• Develop and execute a comprehensive logistics strategy aligned with Kinder's growth plans, customer expectations, and product portfolio complexity.
• Oversee transportation, distribution, 3PL partnerships, and warehouse operations, including cold chain logistics for temperature-sensitive products.
• Manage international freight, customs clearance, and global trade compliance, including import / export documentation, tariff strategies, and regulatory alignment with FDA, USDA, FSMA, and CBP standards.
• Lead initiatives to improve cost-efficiency, on-time delivery, and logistics visibility across the network.

Customer Operations & Service Excellence

Compliance, Risk & Cold Chain Oversight

Technology, Data, and Process Improvement

People & Culture Leadership

What You Bring to the Table :

Required Qualifications

Preferred Qualifications

Things About the Way We Work :

Location & Travel

The position will be based out of our Walnut Creek, CA office.

We strongly believe in the power of culture and community and have a hybrid work structure with 4 days in the office on a weekly basis to encourage collaboration and personal connections that will allow us to better serve our customers and consumer and to have more fun. Our open-plan office has height-adjustable desks, conference rooms, phone booths, well-stocked kitchens full of snacks and drinks and more.

Travel to Kinder's Logistics network location will be required but should be no more than 20% of work schedule.

The expected starting salary range for this role is $230,000- $255,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.