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Senior Technical Support Engineer

Senior Technical Support Engineer

VirtualVocationsRichmond, Virginia, United States
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A company is looking for a Senior Technical Support Engineer - Keystone.

Key Responsibilities

Manage Keystone-specific delivery functions including hardware, OS, and software updates

Conduct planning and execution for upgrades, migrations, and best practices recommendations

Provide advanced technical support and diagnose complex issues related to Keystone products

Required Qualifications

12+ years of relevant technical support experience

Extensive hands-on experience with networking protocols and storage technologies

Experience with virtualization and cloud solutions

Familiarity with ancillary technologies such as DNS and Active Directory

Established track record of collaborating with senior stakeholders

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Technical Support Engineer • Richmond, Virginia, United States

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