Senior Manager, CX Enablement

A company is looking for a Senior Manager, CX Enablement.

Key Responsibilities

Develop and implement scalable systems for agent onboarding, training, and resource accessibility

Create and manage enablement programs, including onboarding, ongoing education, and communication frameworks

Partner with cross-functional teams to identify gaps in enablement and build solutions for continuous improvement

Required Qualifications

8+ years of experience in enablement, learning and development, or internal training

Proven ability to design and implement scalable systems for a large workforce

Experience in building scalable enablement programs and training initiatives

Strong project management skills with the ability to manage cross-functional projects

Data-driven approach to evaluating effectiveness and identifying gaps in training