Talent.com
Patient Support Services Representative

Patient Support Services Representative

Knipper HealthLakeland, FL, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Knipperhealth Team Member

Your passion, actions, and focus is our strength. Become one of our contributors. Join the Knipperhealth team!

The Knipper vision : Create the shortest path between patient and therapy.

Summary : This is a critical position requiring excellent customer interaction skills. Individual is expected to enhance patient satisfaction with Eagle Pharmacy programs by responding to incoming phone calls, and placing outgoing calls to patients and physicians as assigned. Problem solving skills are essential. Individuals in this position will be the primary point of contact for patients calling to enroll in Eagle Pharmacy programs, placing orders / refills, checking on the status of an order and inquiring about program offerings; often times the single point of contact for our patients.

Responsibilities

Essential duties and responsibilities :

  • Answer inbound phone calls in a prompt, courteous, and professional manner ensuring compliance with state and federal regulations.
  • Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient's satisfaction.
  • Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations.
  • Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments and releasing orders, updating patient demographics, written and oral communication with pharmacy staff to ensure completion of prescription orders.
  • Compile and maintain reporting requirements as requested by the business.
  • Handle difficult people and problems professionally.
  • Accurately completing other tasks as assigned by management.

Qualifications

Required skills :

  • Positive attitude with excellent customer service mindset, working in a way that demonstrates a commitment to incredible service.
  • Ability to handle multiple activities or interruptions at once.
  • Ability to perform repetitious work accurately.
  • Ability to type 50 words per minute.
  • Focused team player, who can work in conjunction with pharmacists, pharmacy technicians, other departments, customers, and management.
  • Work independently with little supervision and meet daily deadlines.
  • Computer proficiency to navigate required databases and operate in required software packages.
  • Excellent communication skills, both written and oral. Strong interpersonal skills.
  • Interested in working with people with a strong desire to resolve problems.
  • Able to work under pressure.
  • Strong attention to detail.
  • Creative problem solver and effective at conflict resolution.
  • Ability to work flexible hours as needed.
  • Ability to sit at computer using phone and headset for length of shift with breaks and lunch away from desk assigned per length of given shift.
  • Education :

  • High School diploma or equivalent required.
  • Post high school or specialized training a plus.
  • Experience :

  • Pharmacy or medical experience is desired.
  • 6 months minimum of call center experience.
  • 6 months minimum of administrative duties.
  • Familiar with Microsoft Word, Excel, and Outlook.
  • serp_jobs.job_alerts.create_a_job

    Patient Service Representative • Lakeland, FL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Customer Service Representative - Healthcare (Part Time)

    Customer Service Representative - Healthcare (Part Time)

    MaximusRuskin, FL, US
    serp_jobs.job_card.part_time
    Customer Service Representative – Healthcare (Part Time)\n.Description & Requirements\n \n\n.Customer Service Representative Healthcare (Part Time). Location : On-site in Riverview or Tampa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    CPC Support Team Lead

    CPC Support Team Lead

    VirtualVocationsLakeland, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a CPC Support Team Lead.Key Responsibilities Process medical record requests by handling calls from patients, insurance companies, and attorneys Document information acr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Account Services Coordinator

    Patient Account Services Coordinator

    VirtualVocationsLakeland, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for an Inbound Patient Account Services Coordinator (Remote).Key Responsibilities Develop a deep understanding of specialty processes and assist patients with billing and rei...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    New Jersey Pharmacy Support Specialist

    New Jersey Pharmacy Support Specialist

    VirtualVocationsLakeland, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Specialist (2 : 00PM - 10 : 30PM ET).Key Responsibilities Provides enrollment support for new PACE enrollees Communicates pharmacy benefit information to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Resolution Specialist

    Patient Resolution Specialist

    VirtualVocationsLakeland, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Resolution Specialist - Remote.Key Responsibilities Manage a high volume of inbound and outbound calls to resolve patient account inquiries and collect payments...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Account Representative

    Patient Account Representative

    VirtualVocationsTampa, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Account Representative - Remote.Key Responsibilities Research and resolve uncollected account balances by contacting third-party payors and patients Document a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Navigator

    Patient Navigator

    VirtualVocationsLakeland, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Navigator.Key Responsibilities Serve as the single point of contact for personalized case management for patients, caregivers, and healthcare providers Educate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Services Coordinator

    Patient Services Coordinator

    PT SolutionsTampa, FL, US
    serp_jobs.job_card.full_time
    Our Patient Services Coordinators (PSCs) support our clinicians as they strive to serve their patients using research-driven treatments to provide relief and restoration of their normal life.As a P...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Access Representative

    Patient Access Representative

    Women's CareBrandon, FL, US
    serp_jobs.job_card.full_time
    Women's Care, founded in 1998, is a leading women's healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond.W...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Care Coordinator

    Patient Care Coordinator

    VirtualVocationsLakeland, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Care Coordinator.Key Responsibilities Answer incoming calls from patients, caregivers, and referral sources regarding nutrition therapy order status Process pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Engagement Manager

    Patient Engagement Manager

    VirtualVocationsLakeland, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager, Patient Engagement.Key Responsibilities Lead and manage the daily operations of the Care Advocate team, ensuring consistent performance Oversee daily contact ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Desktop Support Representative

    Senior Desktop Support Representative

    VirtualVocationsLakeland, Florida, United States
    serp_jobs.job_card.full_time
    Desktop Site Support Representative.Key Responsibilities Support and troubleshoot application, network, and hardware problems Provide onsite and remote technical support for mobile devices and a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Provider Services Representative

    Provider Services Representative

    VirtualVocationsTampa, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Provider Services Representative.Key Responsibilities Manage customer interactions through various channels while ensuring a positive experience Present and discuss pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Credit Resolution Representative

    Credit Resolution Representative

    VirtualVocationsLakeland, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Credit Resolution Representative - Remote.Key Responsibilities Perform refund and credit analyses, audit, and reimbursement functions for various payors Conduct quarte...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Job Patient Support Representative

    Job Patient Support Representative

    Knipper HealthLakeland, FL, US
    serp_jobs.job_card.full_time
    Knipperhealth Team Opportunity.Your passion, actions, and focus is our strength.Create the shortest path between patient and therapy. Summary : This is a critical position requiring excellent custome...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Services Coordinator- Tampa Palms

    Patient Services Coordinator- Tampa Palms

    PT SolutionsTampa, FL, US
    serp_jobs.job_card.full_time
    Our Patient Services Coordinators (PSCs) support our clinicians as they strive to serve their patients using research-driven treatments to provide relief and restoration of their normal life.As a P...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Services Coordinator- Bayshore

    Patient Services Coordinator- Bayshore

    PT SolutionsRuskin, FL, US
    serp_jobs.job_card.full_time
    Our Patient Services Coordinators (PSCs) support our clinicians as they strive to serve their patients using research-driven treatments to provide relief and restoration of their normal life.As a P...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Service Representative

    Patient Service Representative

    VirtualVocationsLakeland, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Service Representative.Key Responsibilities Provide exceptional customer service during interactions with patients, families, and physicians Schedule outpatien...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Coordinator

    Patient Coordinator

    AkuminTampa, FL, US
    serp_jobs.job_card.full_time
    The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prep...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Provider Services Specialist

    Provider Services Specialist

    Ibis HealthcareTampa, FL, US
    serp_jobs.job_card.full_time
    Responsible for assisting management with denial recoupment and appeals.Maintains accurate documentation to reflect all contacts made. Responsible for completing prior authorizations for outpatient ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30