Large Animal Vet Tech Client Support Liaison

Overview

The Hospital for Large Animals (HLA) at Cummings School of Veterinary Medicine provides comprehensive medical and surgical care for inpatient, outpatient, and emergency cases. The caseload includes a wide variety of large animal species, with horses representing the majority, as well as alpacas, goats, sheep, pigs, and other livestock and farm animals. As a teaching hospital, the HLA not only delivers advanced diagnostic and therapeutic care but also plays a critical role in training veterinary students, residents, and interns. Staff collaborate closely with faculty clinicians and students to ensure that patients receive compassionate, timely, and high-quality care while creating a positive and supportive learning environment.

What You'll Do

This hybrid position is a unique blend of Veterinary support and Client Services responsibilities, supporting both the clinical and administrative functions of the hospital. Each day begins with patient care, assisting the clinical team during the morning transition of cases from the night team to the day team. Throughout the shift, the role alternates between providing veterinary support to clinicians and students in the hospital and delivering exemplary client service at the front desk, based on operational needs. By bridging these two areas, the position ensures seamless continuity of patient care, efficient communication between clients and hospital staff, and a positive experience for patients, clients, and students alike.

Essential Functions in this role will be :

HLA Reception Coordination

• Welcome and register clients for scheduled and emergency visits.
• Schedule appointments, surgeries, admissions, and discharges.
• Serve as liaison between clients, referring veterinarians, and clinical teams.
• Provide treatment plan and policy reviews with clients, collect deposits, and obtain required signatures.
• Relay patient updates, visitation policies, and discharge information.
• Manage patient records, ensuring accuracy, completeness, and compliance with regulations.
• Answer general information calls, route clinical inquiries appropriately, and process client communications (phone, email, fax).
• Assist with financial reconciliation at the end of day.
• Coordinate client mailings and aftercare items.

Veterinary Support

Additional Responsibilities Include -

What We're Looking For

Basic Requirements :

Preferred qualifications include :

Pay Range

Minimum $24.70, Midpoint $29.50, Maximum $34.20

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.