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Patient Service Representative (Remote Full Time)
Patient Service Representative (Remote Full Time)Vigilance Health • Thousand Oaks, CA, US
Patient Service Representative (Remote Full Time)

Patient Service Representative (Remote Full Time)

Vigilance Health • Thousand Oaks, CA, US
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Job Description

Job Description

Salary : $16-18 / hour

Job Title : Patient Service Representative (Remote Full Time)

Remote | MondayFriday | Bilingual Spanish Preferred

Join a mission-driven healthcare company making a difference.

Vigilance Health is seeking a Patient Service Representative (PSR) who will serve as the front-line voice for patients and a vital support for our care coordination team. This role is perfect for someone who thrives in a fast-paced, collaborative, and purpose-driven environment.

What You'll Do

  • Answer high-volume incoming calls with professionalism, empathy, and urgency.
  • Route calls to the right team or take detailed, accurate messages.
  • Manage data entry, patient scheduling, mailings, and patient enrollments.
  • Validate patient eligibility and scrub data using EHR systems and spreadsheets.
  • Support internal teams by entering appointment and patient details in the EHR.
  • Ensure HIPAA compliance and uphold strict patient confidentiality.
  • Track and report daily performance metrics such as patient verifications, follow-up completions, and call outcomes.
  • Collaborate across teams to support care coordination efforts and resolve issues quickly.

Success in This Role Means

  • 95%+ of calls answered within three rings.
  • Call handling time averages 2 minutes or less.
  • 100+ patients verified daily with high accuracy.
  • Active participation in team huddles and trainings.
  • No HIPAA violations or documentation errors.
  • Patients feel heard, valued, and supported.

    • What You Bring

  • High school diploma or GED required; Associate degree preferred.
  • 1+ year in healthcare customer service or call center.
  • Bilingual in Spanish strongly preferred.
  • Proficiency in Microsoft Outlook, Word, and Excel.
  • Familiarity with EHRs like eCW, Epic, or Athena is a plus.
  • Strong communication, attention to detail, and multitasking ability.
  • Available to work MondayFriday between 7 : 30am6 : 00pm CST.

    • Why Vigilance Health?

    Were a growing population health company partnering with clinics across the country to deliver Chronic Care Management (CCM), Behavioral Health Integration (BHI), and APCM services. At Vigilance Health, we :

  • Have Fire We bring energy, positivity, and purpose to every patient interaction.
  • Are Driven We deliver results with accuracy and urgency.
  • Are Partners We collaborate across teams to support every patient.
  • Build Solutions We identify ways to make things easier and better.
  • Are Coaches We uplift each other and model what good looks like.

    • Ready to Make a Difference?

    If you're passionate about patient-centered care and thrive in a role where every call mattersapply now. Join a team thats transforming healthcare, one patient at a time.

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    Patient Service Representative • Thousand Oaks, CA, US