Regional Support Specialist

Job Overview : Onsite

We're looking for a Regional Support Specialist (RSS) to join our team. This role is the heartbeat of our offices. You'll support our agents, branch leaders, and marketing efforts in ways that help everything run more smoothly and strategically.

As an RSS, you'll be based in one of our branch offices and stay closely connected with our regional support team, our Agents and Brokerage Leadership. No two days are exactly the same. Some days you'll be troubleshooting office systems or helping with scheduling. Other days you'll be working alongside agents to support their marketing, especially through social media and our in-house tools.

This role is a great fit for someone who is organized, tech-savvy, loves helping people, and thrives in a busy, collaborative environment. You don't need to be a marketing expert, but you should be curious, resourceful, and open to learning.

Responsibilities : Agent Support

Branch Leader Support

• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge
• Support agents with any technology, process, or operationally related questions
• Provide basic social media and marketing support to agents and manage office social media accounts, on-demand
• Promote a friendly, inclusive office culture that reinforces our agent value proposition
• Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues
• Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required. Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration
• Be the Culture Carrier for the Branch and the Region, including driving events, promoting CB Cares, and creating a community environment for Agents and Consumers
• Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and production support of social media marketing for the branch office
• Assist with recognition including awards reporting, social media, sales meeting content and other activities that recognize Agent performance
• Assist in the recruitment of agents, including pulling local non-affiliated Agent production reports, new Agent license data, and contact information; setting recruiting appointments and office visits.
• Assist Branch Manager with the intake process for new Agents, as needed

Office Organization

Ability to pass Background, Drug Screen and if applicable Medical (i.e. Vision, Hearing, or Physical) if Required by Client.

Medical, dental, vision, ancillary coverage and 401k benefits are available.