Customer Services Specialist

Customer Services Specialist

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community thats The Loudoun Difference.

Loudoun County Department of Family Services seeks a dedicated, professional candidate for its Customer Services Specialist role. The successful candidate will join the Customer Services Unit and the diverse department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Job Summary

As the first point of contact for our customers, you will be responsible for handling incoming and outgoing mail, providing front counter service, directing incoming phone calls, issuing Electronic Benefit Transaction cards, maintaining program documentation, and responding to customer inquiries both in-person and over the phone. You will report to the Customer Services Center Supervisor and work from both Leesburg and Sterling locations. This is a full-time position that may require you to work beyond the normal 8 : 30 a.m. to 5 : 00 p.m. workday, including nights, weekends, and holidays. You may also be required to work at alternate worksites and handle crisis situations that involve making decisions about people, resources, and property. Requirements / Expectations : Connects with others effortlessly and communicates in a professional manner. Establishes and maintains effective working relationships. Dependable and works well in a fast-paced, structured environment. Knowledgeable of Microsoft Office and experienced with using data systems and multi-lined phone systems. Maintains great organizational skills. Maintains confidentiality and demonstrates empathy and respect. We encourage those who have lived experience with a program within the Department of Family Services to apply for this position.

Minimum Qualifications

High School diploma or equivalent; two (2) years of related work experience in a clerical position involving contact with the public and working with automated systems; or equivalent combination of education and experience.

Job Contingencies and Special Requirements

Employment is contingent on the results of a criminal background, CPS, credit, and DMV check. Valid drivers license and good driving record required (driving records may be reviewed annually for continued qualification). This role prefers someone who is bilingual in English and Spanish.