Community Liasion - Mercy LIFE West Philadelphia

Employment Type : Full time

Shift : Description :

Position Purpose :

The primary purpose of your job position is to be responsible for developing relationships with community referral sources, agencies, healthcare / human services professionals, and families to provide greater understanding of the PACE Organization (PO). Community Liaison is responsible for obtaining referrals for people qualified and interested in the PO program. The Community Liaison is responsible to enter all qualified referrals into the Customer Relationship Management Platform (CRM) utilized by the PO. The Liaison will also work closely with PO staff to promote greater understanding of community needs.

What you will do :

• Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity Health and Trinity Health PACE (TH PACE) in behaviors, practices, and decisions.
• Consistently demonstrate (leads by example) TH PACE Values to all internal and external customers (participants, visitors, volunteers, and colleagues.) Create and maintain an atmosphere of warmth, propagating a calm environment throughout the office.
• Execute assignments in a culture that is shared and collaborative across all divisions within TH PACE.
• Promote and maintain collaborative relationships with managers, peers, and customers by effectively fostering a team environment, building consensus, and resolving conflicts.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, TH PACE Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
• In light of a disaster will know your disaster recovery, crisis management and business continuity plans and act 7within your role that is developed within the business continuity plan. Which may include working at another location, remotely from home, and maintaining constant contact with key personnel.
• Attend and participate in monthly departmental meetings, scheduled trainings, in-service trainings, mandatory annual in-service trainings, and educational classes as required / needed.
• Initiate and maintain contact with community referral sources, agencies, health care / human services professionals and other community organizations. This includes and is not limited to senior affordable housing communities, acute and post-acute care providers, faith-based organizations, senior centers, and other locations for direct to customer promotion of the PACE program.
• Responsible for identifying and building effective relationships with community referral sources, agencies, healthcare / human service professionals and other community groups.
• Work collaboratively with operations to enhance PACE Organization brand in the community, identify sales opportunities, establish relationships with referral sources, and ensure operations and sales growth strategies are aligned.
• Responsible for implementing sales strategies, which achieve growth objectives in coordination with direct supervisor.
• Act as a liaison between participants and PACE Organization Enrollment Team as required to resolve problems, provide information on services, and maintain positive relations.

Minimum Qualifications :

Position Highlights and Benefits :

Ministry / Facility Information

Trinity Health PACE programs offer continuous, quality care to the elderly, allowing them the independence of living at home. Seniors who qualify for nursing home care alternatively have the option to receive comprehensive care from an interdisciplinary team of experts, all focused on improving participants’ health.  At our centers, seniors receive clinical and rehabilitation therapy and build relationships with doctors, nurses and fellow participants – all under one roof.  We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Our core values :   Reverence, Commitment to Those Who are Poor, Safety, Justice, Stewardship, Integrity

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.