Technical Support Specialist

A company is looking for a Technical Support Specialist to provide specialized technical assistance and support to customers experiencing platform issues.

Key Responsibilities

Provide technical assistance and support to customers via email, chat, or remote access tools

Identify and diagnose technical issues related to the platform and collaborate with Tier 1 support to resolve them

Record and maintain accurate customer information within CRM systems and provide timely updates on issue status

Required Qualifications

At least 2 years of experience in a technical support environment

Good technical knowledge and experience in troubleshooting technical issues

Experience using tools for remote technical support

Ability to work independently and as part of a team in a fast-paced environment

Flexibility to work different shifts, including weekends and bank holidays as needed