Customer Service Rep

Job Description

Job Description

Position Summary

The primary purpose of the Customer Service Representative is to provide comprehensive customer service to internal and external customers, including the anticipation of customer needs, through collaborative relationships with all members of Neff, the customer, and vendors to ensure that the highest degree of quality service is maintained at all times.

Organizational Relationship and Scope :

• Directly reports to Operations Manager.
• This position is non-supervisory.
• Build and maintain strong, positive working relationships with all internal and external customers.
• Work and communicate professionally with all staff, customers, and vendors.

Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

WORKING CONDITIONS

While performing the duties of this job, the employee will operate in a clerical, office setting with ambient temperature and light settings. The noise level is generally low, but in a cubicle setting so the employee must be able to focus on conversation with customer while other conversations are taking place within immediate area. The employee routinely uses standard office equipment such as computers, phones, photo copiers, filing cabinets and fax machines.

EDUCATION AND EXPERIENCE

LANGUAGE SKILLS

MATHEMATICAL SKILLS

REASONING ABILITY

OTHER SKILLS AND ABILITIES

PHYSICAL DEMANDS