Service Delivery Manager

A company is looking for a Service Delivery Manager to coordinate and manage service delivery processes and vendor communications.

Key Responsibilities

Act as a liaison between customers, vendors, and internal teams to ensure effective communication and project coordination

Monitor and document service interactions, vendor performance, and customer satisfaction

Facilitate onboarding of new vendor support and ensure compliance with company policies and procedures

Required Qualifications

1 or more years of experience in IT project coordination or IT customer service, preferably in a Managed Services Provider environment

High-level understanding of Microsoft product lines

Experience with PSA software and IT ticket management

Proven ability to work independently in a fast-paced environment

Microsoft MS-900 certification or similar is preferred