Assistant in Training
The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the AIT position and therefore includes additional high level duties that are specific to that position, though the majority of job duties and responsibilities are shared.
Sales Generation and Guest Service :
- Greet Guests with a friendly, engaging attitude
- Eager and assertive to answer questions regarding the store and its merchandise
- Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
- Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experience
- Demonstrate product utilizing product knowledge and sales education
- Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Remain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations
- Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
- Provide legendary service throughout the store
- Knowledgeable of all exchange and return procedures for Guests
- Fill out and effectively use the Sales Presentation Guide (SPG) daily
- Meets or above performance standards in all Buckle business builders and guest loyalty
- Investigate and navigate how to expand Guest selection
- Maintain and build good Guest relationships
- Lead by example with a high level of showmanship, excellent customer service and attentiveness
- Recognize and communicate Guest Levels with the Team
- Passion to ask business driven and showmanship questions
- Coachable; consistently welcomes feedback from Manager
- Consistently perform leadership actions
- Plan sales goals with Store Manager
- Demonstrate ownership of store's sales performance
- Passion for product education and showmanship
Teammate Recruiting, Training and Development :
Consistently recognize recruiting opportunitiesCoach and create relationships through Guest LoyaltyDevelop skills and assist in leading, directing, motivating and educating new TeammatesMaintain a positive attitudeDemonstrate personal dress codeParticipate effectively in daily setup, training, impacting and reviewingMotivate Teammates to initiate and complete daily tasksPersonal passion to demonstrate, coach, and influence results of denim showmanshipCreate and develop results in your departmentExecute actions from department calendarsDemonstrate leadership actionsDemonstrate how to get the Guest involved with productBe vocal and continuously update fellow leader and TeamResponsible for asking for and remembering Guest namesAbility to effectively understand and show the merchandisePartner with Store Manager to pick store's education focusHelp execute all segments to support business goalsAssist Store Manager in Recruitment of all store staffing needsUnderstand how to explain pay and Buckle BenefitsResponsible for keeping up to date with contact list and adding top talentExecution / training on Leadership playbookAccountability of all characteristic piecesSPG Teammate / leader training shiftsResponsible for training and coaching with manager on all non-sales positionsAssertive to execute actions with constantly changing sales focusesAbility to identify and follow through on all Teammate training needVisual Merchandise Management :
Own and influence product through zone ownershipAbility to execute and demonstrate all new toolsPartner with Store Manager to delegate, demonstrate, and review all 4 zonesConfirm Teammates are following through with Visual StandardsShow aptitude in recognizing merchandising opportunitiesGive informational and influential store toursEnsure sales floor is consistently sized and new freight is appropriately displayedExhibit ability to create changes to improve store's overall performanceAbility to foresee and anticipate changes in productResponsible for visual standards on floor and backroomOperations :
Ability to work a flexible scheduleUnderstand and utilize plannerWatch for and recognize security risks and theftsFollow all Loss Prevention guidelinesAbility to execute and teach all Point of Sale ("POS") proceduresAppropriately handle calls from Corporate OfficeMaintain positive attitude when dealing with challenging situationsUnderstand and execute all policies regarding payments, returns, exchangesAbility to navigate and execute all tools on the home pageKnowledge and ability to give guidance and feedback to all non-sales positionsComplete all scheduled shifts and cover shifts when neededConsistently maintain a clean, organized and shoppable storeProvide feedback to Store Manager and Leadership Team regarding merchandise handling concernsCommunicate any policy violations and Teammate or Guest concerns to Store ManagerUnderstand and apply the Buckle's Code of Ethics and all policiesOther duties as assignedInsure all New Hire paperwork and tasks are completed based on Human Resources guidelinesPlanning (week / month / year)Executes and trains others on opening / closing checklistComplete Markdowns, Pulls, inbound / outbound freight, recalls, Return to Vendors (RTVs)Establish relationships and excellent communication with Corporate Office DepartmentsMonitor and maintain adequate inventory of suppliesImmediately handle emergencies in Store Manager's absenceSupervisory and Leadership :
Comfortable in giving and receiving feedback from peers and ManagementSupportive of LeadershipPromote personal and store growthDemonstrate and maintain a professional, mature and stable relationship with all TeammatesExecute daily interviews as needed to support Team Development and growthOvercome objections and problem solveMotivated to self-educate themselves on all company toolsUnderstand and administer Buckle Commitment to SuccessAbility to travel and cover other Stores within District based on business needsHandle all schedule changes in a positive and professional mannerFulfill mission statement by performing job duties with a high level of customer serviceSpecial projects and other duties as assignedSupervisory Responsibilities :
Assists the Store Manager in supervising.
Education and / or Experience :
High school diploma or general education degree (GED); or one to three months related retail experience and / or training; or equivalent combination of education and experience.
Physical Demands :
While performing the duties of this job, the Teammate is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance and jump, stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment :
While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually