Facilities Director, Multifamily Portfolio, Class A

Company

A nationally recognized leader in multifamily development, innovation, and sustainability, creating world-class mixed-use developments in top metropolitan areas in the U.S., driven by Class-A multifamily rental housing. As one of the largest vertically integrated developer-builder-owner-operators in the U.S., they are a leader in both ground-up and adaptive reuse projects and have developed $5B+ of projects over the last 15 years, with an owned $2B pre-construction development pipeline of 2,500 units in the mid-Atlantic region. To further the company's mission to create best-in-class real estate projects including outstanding satisfaction and service for its residents, they have engaged us to find a Facilities Director.

Position

The Facilities Director (Director) oversees the management and execution of all preventative and ongoing maintenance (including fast unit turns of 5-12 days), vendor management and bidding, critical document compliance and emergency event coordination. The ideal candidate will bring deep technical as well as strategic oversight expertise, providing facilities maintenance guidance, capital planning support and technical troubleshooting abilities.

Reporting to the Co-Chief Operating Officer, the Director is responsible for the above activities for seven Class A multifamily properties and two lease up properties, with 4,500 units and another 1,500 in the near-term pipeline, in the Philadelphia metropolitan area, North Bergen NJ, and the Washington, DC metropolitan area.

The Director will co-manage the eight onsite Maintenance Supervisors at each property (the General Manager of each property directly manages the Supervisors). The Director will also bring strong leadership skills, motivating and supporting the team, while maintaining a culture of accountability and professionalism.

Responsibilities

Overall, the Director is responsible for developing, defining and executing the rental pricing strategies and serving as the subject matter expert for revenue management.

Critical Document Compliance :

oversee compliance and inspection preparation for 30+ annual licenses required for each of Post Brothers' (13) operating properties as well as any required intermittent licensing such as 5-year lead testing.

Vendor Contracting Management, Budgeting & Bidding :

ensure the timely and organized bidding process, contract execution, and high-level oversight of 3rd party vendors such as landscape, pool, base building plumbing and sprinkler contractors. Implement strict 3rd party spending approval process to ensure no runaway 3rd party spend occurs at the property level. Assist the Co-COO with the budgeting and planning for the maintenance needs for each property.

Preventative Maintenance :

oversee all maintenance and facilities staff. Champion the planning and implementation of preventative maintenance programming for all building systems, in particular HVAC systems. Coordinate budget constraints with Co-COO.

Management of All Maintenance Staff

provide leadership, mentorship, and technical assistance to all maintenance supervisors. Recruits, hires, and trains new maintenance personnel. Address performance issues swiftly and decisively. Research, plan, budget, and implement continued training for techs and supervisors to improve skills and render increased cost savings and resident satisfaction.

Resident Satisfaction

in collaboration with Property Managers and Maintenance Supervisors, ensures the highest level of resident satisfaction and leasing "showability" through quality assurance of the following :

• Work Orders & Turns

All work orders are completed to satisfaction within 48 hours and all apartment unit turns are completed and turned on budget within 7 days

Emergency Event Coordination

champions emergency vent preparation, planning and training among all property staff. Responds on site to all major emergency events such as flood and fire.

Qualifications

Personal Skills & Attributes

the ideal candidate will possess a strong strategic awareness and ability to maintain a clear focus on overarching goals while effectively managing detailed tasks. The candidate understands how to prioritize actions that drive broader success and does not get trapped in minor distractions.

the ideal candidate brings an ability to interact with and present information to company principals clearly, succinctly, and directly.

the ideal candidate is comfortable taking responsibility for an assignment and proactively engaging people and resources to swiftly achieve the goal.

the ideal candidate aggressively solves problems like an owner, offering creative solutions to best suit the needs of and protect the company.