Customer Service Engineer - Denver, CO Metro area

Customer Service Engineer - Denver, CO Metro area

Overview : Join Siemens Healthineers as a Customer Service Engineer III to service AX / XP Imaging Equipment in the Denver, CO area. You will perform technical, mainly pre-defined tasks to deliver service for customer equipment and support customers on-site and remotely.

Responsibilities

• Perform mainly pre-defined, technical tasks for defined service delivery work on customer equipment (e.g., basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) on-site and remotely.
• Support customers remotely and onsite; provide 2nd and 3rd level user support when issues arise.
• Coordinate and complete defined service operations and / or resolve product issues for customer equipment.
• Generate sales leads for predefined service offers and contribute to planning activities.
• Adhere to defined processes and applicable regulations.
• Install, troubleshoot, repair, and perform preventative maintenance on Siemens Healthcare systems at customer sites with minimal supervision.
• Deliver timely and effective repairs and provide operator training to ensure optimal system performance and customer satisfaction.
• Manage financial performance within the territory, meeting or exceeding revenue, expense, and inventory targets.
• Manage tool and test equipment expiration dates, avoid overdue calibration, and document usage in eFSR.
• Manage company assets (e.g., company car, cell phone, computer, tools, inventory parts).
• Establish and maintain professional relationships with customers and peers and perform necessary administrative duties accurately.
• Mentor other Customer Service Engineers on competencies and responsibilities.

Qualifications

Details

Equal Employment Opportunity

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, or protected veteran status, or other categories protected by law.

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