Sustain Operations Engineer - INTL India

Overview

Insight Global is looking for a L2 Sustain Operations Support Engineer to join a client remotely in India. As a Sustain Operations Engineer, you act as a vital link between frontline support (L1) and advanced technical teams (L3), ensuring the reliability and performance of systems built on Spring Boot, Java, Microservices, Linux, Oracle, and SQL. Your day involves monitoring system health, conducting routine checks, and proactively addressing issues. You investigate and resolve complex incidents escalated from L1, perform root cause analysis, and ensure resolution within SLA guidelines. You also identify recurring problems and collaborate with development teams to implement lasting fixes and solutions for optimization. Supporting change management, you assist in testing and deploying patches, validating functionality, checking logs, and managing rollbacks when needed. Documentation and reporting are key—you maintain SOPs, update knowledge bases, and track system performance trends. You work closely with business users and technical teams, aligning on priorities and ensuring compliance with ITIL and ITSM processes. Strong communication and a proactive mindset are essential as you navigate challenges and drive continuous improvement across the stack.

Responsibilities

• Monitor system health and perform routine checks for systems built on Spring Boot, Java, Microservices, Linux, Oracle, and SQL.
• Investigate and resolve complex incidents escalated from L1; perform root cause analysis and ensure resolution within SLA guidelines.
• Identify recurring problems and collaborate with development teams to implement lasting fixes and optimization.
• Support change management activities, including testing and deploying patches, validating functionality, checking logs, and managing rollbacks when needed.
• Maintain documentation and reporting : SOPs, knowledge bases, and track system performance trends.
• Work with business users and technical teams to align priorities and ensure ITIL / ITSM compliance.
• Communicate effectively and proactively to drive continuous improvement across the stack.

Qualifications

Company and Equal Opportunity

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : https : / / insightglobal.com / workforce-privacy-policy / .

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