Absence Claims Customer Liaison

A company is looking for an Absence Claims Customer Liaison.

Key Responsibilities

Manage claim relationships for national account size and complex group customers

Provide direct access to the claims team and participate in key customer calls

Engage with claim teams during the implementation of new business to ensure positive customer experiences

Required Qualifications

Thorough knowledge of absence management and disability claims practices

Strong understanding of Workforce Benefits products

High School diploma or equivalent experience required

Experience with customer reporting and service delivery strategies

Ability to identify gaps in processes and training needs