Director Emergency Services

Overview

Director Emergency Services role at Central Maine Health Care (CMHC) in Lewiston, Maine. CMH is an integrated healthcare delivery system serving central, western and Midcoast Maine.

Position purpose : The Emergency Services Director provides leadership and management to ensure exceptional emergency care in a safe environment with optimal patient / family outcomes.

Responsibilities

Position Summary : The Emergency Services Director oversees the growth and development of their department(s) in alignment with the nursing department objectives and CMH Services. This role provides effective leadership, clinical excellence, professional development, teamwork, accountability, and business management for the unit(s).

Essential Duties

• Lead and support direct care nurses to achieve the organization's mission, vision and values.
• Assess nursing practice, standards of care, and work environment using data from staff satisfaction surveys, safety goals, patient satisfaction, performance improvement, and nurse-sensitive indicators; identify opportunities for improvement.
• Utilize the Performance Improvement Model (P-D-CA) to initiate change and develop systems that support safe, effective, efficient, timely and equitable patient care.
• Provide a safe work environment and uphold the ANA Code of Ethics and ENA standards for emergency services practice; educate patients on the Patient's Bill of Rights and nurses on the Bill of Rights for Nurses.
• Foster professional autonomy, collaboration, and accountability; involve emergency nurses in decision-making and changes to improve care and practice.
• Support staff development, coaching, mentoring, and performance evaluations; maintain strong professional relationships.
• Promote cultural competency, fairness, teamwork, conflict resolution, and positive staff engagement.
• Ensure regulatory compliance, quality improvement, and dissemination of best practices; monitor outcomes and initiate action plans as needed.
• Coordinate interdepartmental collaboration and ensure a safe environment conducive to wellness for patients and staff.

Management and Operations

Qualifications

Knowledge, Skills and Abilities

Employment Details

Equal Employment Opportunity

CMH actively promotes diversity in its workforce and is an equal opportunity employer. We celebrate cultural and other differences and do not discriminate on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status. Reasonable accommodations are provided to qualified individuals with disabilities.

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