Software Support
The Wittern GroupDes Moines, IA, United Statesjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh school degree or GED Strong computer skills including office products such as Excel and Word Exceptional verbal and written communication skills Excellent troubleshooting skills Good work ethic Team player Passion for product quality and a positive user experience Ability to learn quickly and manage priorities in a fast-paced development environment
Description
Job Responsibilities
- Ability to work with multiple groups within sales, service, and engineering.
- Train customers on new software, and provide ongoing support
- Setup customer accounts through data provided by the customer
- Check customer provided cards and match them with readers
- Troubleshoot through testing software / hardware functionality, compatibility and system integration per configuration and software test plan
- Document issues and suggest improvements on features and processes
- Collaborate with the engineering and product management teams to help reproduce and resolve issues
Requirements
Qualifications
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Software Support • Des Moines, IA, United States