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Room Service Server - PT

Room Service Server - PT

Grand Geneva ResortLake Geneva, WI, US
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Description

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Part Time Room Service Server at Grand Geneva Resort & Spa, you'll create extraordinary guest experiences by swiftly answering calls, taking and delivering orders with precision, and ensuring every step-from the expo line to the guest room-radiates efficiency and excellence.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

  • Master all menu items, garnishments, and proper plate setups for food and beverage outlets.
  • Handle all In-Room Dining phone calls, including taking orders, quoting delivery times, and answering menu or restaurant questions.
  • Take restaurant reservation phone calls and assist guests with reservations and inquiries.
  • Expedite food from the kitchen, ensuring table-ready presentation.
  • Deliver orders, condiments, and additional requests promptly and with urgency.
  • Greet guests using the 15 / 5 rule whenever possible to ensure a welcoming experience.
  • Perform general cleaning tasks to meet health standards and maintain a clean work environment.
  • Support team members and complete additional duties as requested by guests or supervisors.

What do you bring to the role?

  • Flexible schedule availability, including nights, weekends, and holidays.
  • High school diploma (or equivalent) and at least one year of fine dining or room service experience.
  • Basic knowledge of food service and delivery standards, ability to obtain any government required license or certificate.
  • Strong memory for menu details, including proper plateware setup and garnishments.
  • Ability to lift and transport trays up to 40 lbs. through crowded spaces continuously during shifts.
  • Positive attitude, teamwork, and motivation during both busy and slow periods.
  • Capable of multitasking efficiently with exceptional execution.
  • Effective communication skills, English fluency, and the ability to build strong relationships with team members and guests.
  • What's in it for you?

  • A free, well-balanced meal every shift
  • Discounted gym membership
  • Room discounts at Marcus Hotels & Resorts
  • Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
  • Free parking
  • "Two for one" movie theater coupons at Marcus Theatres
  • Ability to grow your career and transfer from one property to another
  • Early wage access
  • Paid time off
  • Flexible scheduling
  • And more!
  • About Us :

    A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

    Note : This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

    The Grand Geneva Resort & Spa is an equal opportunity employer.

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    Room Service Server • Lake Geneva, WI, US

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