PRN Welcome Desk Professional

Job Description

Job Description

Schedule / Shift : Monday - Friday 3p to 8p, some weekends required

Key Functions

• Greets and provides directions to patients, families and visitors Monitors Front Lobby
• Greets and provides direction to patients, Families and visitors
• Demonstrates a strong knowledge of Menninger services / programs
• Reports all safety concerns
• Coordinates with security to ensure all campus visitors are approved
• Manages visitation protocol (signing in, locking up belongings, directs to unit, etc.)
• Perform outpatient scheduling tasks in Cerner
• Checks in all outpatients
• Ensures all outpatient paperwork is complete and uploaded prior to visit
• Accepts deliveries and notifies the appropriate parties
• Answers the telephone calls and routes calls to appropriate location using the 8 x 8 phone system
• Enters calls into salesforce when indicated
• Maintains discretion and confidentiality
• Follows all emergency management protocols
• Greets and checks in admitting patients
• Follows admissions protocols for all programs
• Ensures that luggage remains at desk to guard against contraband
• Ensures valuables are secure
• Issues electronic devices and keeps records
• Issues ID badges
• Works closely with concierge to ensure a seamless admission

Proficient in :

Cerner Applications, AdManager, Badge Printer, Salesforce, 8 x 8 phone system

High level customer service skills

Education : Required : High School Diploma or GED equivalent

Experience :

Required : 1 to 3 years of administrative / receptionist experience, preferably healthcare experience or billing setting.

Experience in scheduling, payment processing, and Cerner experience preferred