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Encore is hiring : Event Operations Supervisor, Audio Visual - Westin Denver Air

Encore is hiring : Event Operations Supervisor, Audio Visual - Westin Denver Air

MediabistroDenver, CO, United States
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Event Operations Supervisor, Audio Visual - Westin Denver Airport

Join to apply for the Event Operations Supervisor, Audio Visual - Westin Denver Airport role at Encore

Position Overview

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction.

Key Job Responsibilities

  • Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
  • Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
  • Participates in crew scheduling process with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements.
  • Ensures flowsheets are updated and properly completed.
  • Works with team to establish coordinated communications for the management of events.
  • Attends venue meetings as needed.
  • Assists management in team member compliance with Operational Excellence.
  • Provides suggestions for scheduling and operational efficiencies.

Customer Service

  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following Encore’s Service Standards.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Fosters and maintains the hotel / client relationship.
  • Assists management in team member compliance with Encore’s Service Standards.

    • Training / Staff Development

  • Assists in training technicians on all floor activities.
  • Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards.
  • Serves as a mentor for new hires.
  • Provides guidance and understanding of technician career journey
  • Models and reinforces a positive working environment centered around company values.

    • Event Technology

  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and / or damage when in use.
  • Performs preventative maintenance on equipment to keep it presentable and in good working condition.
  • Leads the team in proper security, storage, transportation, and maintenance of equipment.
  • Participates in physical inventory count processes as requested.

    • Job Qualifications

  • Bachelor’s degree is preferred.
  • 3-5 years of customer service or hospitality experience is preferred.
  • 3-5 year of audio-visual experience is required.
  • Internal applicants must meet / complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
  • External applicants must meet / validate and achieve / complete all training and certifications required for this position, within 60 days of start date.
  • Knowledge of technical theory.
  • Advanced problem-solving skills.
  • Experience leading workflow and team members.
  • A valid driver’s license is required for team members in positions that may operate Company vehicles.
  • Must be able to lift 50 lbs.

    • Competencies

  • Deliver World Class Service
  • Do The Right Thing
  • Drive Results
  • See The Big Picture
  • Value People

    • Physical Requirements

  • Sitting : 2-3 Hours
  • Standing : 4-5 Hours
  • Walking : 4-5 Hours
  • Stooping : 2-3 Hours
  • Crawling : 2-3 Hours
  • Kneeling : 2-3 Hours
  • Bending : 2-3 Hours
  • Reaching (above your head) : 2-3 Hours
  • Climbing : 0-1 Hours
  • Grasping : 4-5 Hours

    • Hourly Pay Range : $23.00 - $27.07

    Encore is committed to providing the best benefits options for our employees and families.

    We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.

    #J-18808-Ljbffr

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    Operation Supervisor • Denver, CO, United States

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