FOH-Manager

Job Description

Job Description

Job Title : Manager

Reports To : General Manager

Direct Reports : Team Members

Hours per Week - Between 45-55 as needed

QUALIFICATIONS :

Excellent at multitasking

Strong leadership skills

Strong innate sense of hospitality

Able to work all stations

3+ years restaurant management experience

Ability to maintain a good handle on food and labor costs

Knowledge of POS systems and third party delivery platforms

Strong knowledge of beverage offerings

Professional and productive communication skills

Experience working in a high volume restaurant

Must be flexible to work nights, holidays & weekends according to the needs of the business.

Food Handlers Certificate that meets local requirements

Positive attitude

Able to stand for long periods of time, lift 50+ pounds, withstand both hot and cold working conditions, etc.

DUTIES & RESPONSIBILITIES :

Ensure that all guests receive warm and welcoming hospitality, and that the Roberta’s team is exceeding expectations at all times.

Understanding and implementing all company policies, procedures, standards, specifications, guidelines and training programs.

Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.  Emphasis on clean sightlines.

Lead by example and mentor staff. Hold all team members to the same standards.

Continually strive to develop hourly staff in all areas of professional development.

Make employment and termination decisions consistent with the General Manager guidelines for approval or review.

Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.

Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.

Cultivate professional and positive communication skills and leadership ability

Ability to walk inspectors through during a visit

Set the standards for safe work habits and DOH compliance, including but not limited to overseeing restaurant preparation for DOH inspection and managing the staff during inspection

Manage and organize menus and hours of operation on all delivery platforms and menu boards.

Maintain clear and consistent communication with prompt and professional response to emails, texts, etc

Manage labor to cover the needs of business while meeting labor targets.

Effectively communicate and assist with organization of all shared kitchen spaces and walk-ins

Ability to complete the staff schedule, payroll and other administrative tasks as required