FRONT END LEAD

Overview

The Front End Lead is first and foremost responsible for guest relations and satisfaction. He / She is responsible for helping to ensure the front end is operating at maximum efficiency. He / she is responsible for assisting the Service Manager and Assistant Service Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction.

Key Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Assist in managing all Service Counter functions
• Responsible for supervising and ensuring proper checking and bagging techniques are being used
• Make sure all guests are being taken care of when they enter and when they leave the premises
• Help with the Service Counter : Western Union, Utility Payments, Money Orders, Select A Seat, etc.
• During peak business times, the front end lead will be responsible for ensuring that guests are being taken care of in a quick manner by being on the front end and filling in where needed
• Help manage front end flowchart to ensure team members are sent on breaks at the appropriate time and ensure they are sent home on time
• Make sure that front end team members keep busy at all times
• Assist in cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
• Assist with overall guest and team member safety
• Performs other duties as requested or required by management

Key Requirements

Seniority level

Employment type

Job function

Industries

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