FOH Manager

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Health insurance

Paid time off

Wellness resources

Shokunin is the Japanese term for master craftsman, but here it also serves as our playful nod to the sushi chefs and neighborhood spots that shaped Californias dining culture in the 1990s. Our 26-seat restaurant is a small, casual, and vibrant space the kind of place where the pace is fast, the food is fresh, and the atmosphere is all about good times.

We honor the Shokunin spirit dedication, skill, and pride in the craft while serving it up with a lighter touch. Think bold flavors, fresh fish, a splash of nostalgia, and a whole lot of fun. Shokunin is a place to pull up a chair, laugh with friends, and enjoy sushi the way it was meant to be : lively, approachable, and unforgettable.

The Floor Bartender is a dynamic role that bridges bar operations with overall floor service, ensuring that every guest receives a seamless and memorable dining experience. This position requires both technical skill and a strong presence on the floor, leading by example while supporting the team.

The Front of House (FOH) Manager leads all guest-facing operations and FOH staff management. This role combines hands-on hospitality with oversight of hiring, training, HR, ordering, vendor relations, and financial performance. The FOH Manager ensures that every service runs smoothly, every team member is supported, and every guest leaves with an exceptional experience

Responsibilities include, but are not limited to :

Guest Experience & Floor Leadership

Oversee daily floor operations, actively engaging in service, managing reservations, and ensuring guest satisfaction.

Anticipate guest needs, resolve challenges quickly, and protect the integrity of service standards.

Partner with the kitchen to coordinate seamless timing and execution of service. Provide elevated service to VIP guests and during special events.

Staff Leadership, Training & HR

Recruit, hire, onboard, and schedule FOH staff to balance operational needs with labor budgets.

Train, mentor, and evaluate team members on service standards, menu knowledge, and POS / bar functions.

Handle employee relations, conflict resolution, progressive discipline, and terminations with professionalism and adherence to labor laws and company policy.

Foster a positive, accountable, and collaborative team culture.

Operations & Administration

Manage ordering, vendor communication, and invoice processing for FOH supplies and beverages.

Conduct regular inventory counts and maintain par levels to control costs and prevent shortages.

Ensure the proper use of POS systems, cash handling procedures, and tip reporting protocols. Uphold all sanitation, health, and safety standards.

Financial Management

Monitor sales, labor, and cost metrics to ensure profitability.

Assist with budgeting and forecasting while identifying opportunities for revenue growth and expense control.

Provide accurate reporting and feedback to ownership on operational performance.

Brand & Community

Act as a brand ambassador, representing Shokunin with professionalism and enthusiasm.

Support marketing initiatives, events, and community engagement efforts to grow guest loyalty.

What We Offer :

Competitive Livable Compensation

Daily Team Meals

Quarterly Restaurant Group Dining Stipend, after 60 days of employment

Accrued PTO and Sick Paid Time Off

Insurance Options (Health, Dental, Vision, Life, Accident, Pet)

Optional FSA, Commuter, and Dependent Care Deduction Options

Referral Bonuses

401K Retirement Options with Employer Matching

Continuing Education Stipend, after 1 year of employment

Candidate Qualifications :

Prior management experience in a fast-casual, table service restaurant.

Strong leadership, organizational, and communication skills.

Proficiency with POS systems, scheduling platforms, and financial reporting tools.

Ability to recruit, train, and inspire a team while holding them accountable.

A hands-on, guest-focused leader who thrives in a fast-paced environment.