Job Description
Job Description
Currently hiring for a Residential HVAC Service Dispatcher in Gastonia, NC. The ideal HVAC Service Dispatcher is organized, customer-focused, and passionate about delivering exceptional service. Pay is $18 - $24 based on skill set and level of experience
HVAC Service Dispatcher Key Responsibilities :
- Act as the primary contact for residential customers, managing calls, updating records, scheduling appointments, and follow-ups
- Coordinate technician schedules, job proposals, and paperwork
- Answer incoming calls, book service and repair appointments, and schedule maintenance or warranty visits
- Track service calls to ensure timely and satisfactory customer service
- Communicate any delays or issues to customers
- Create service tickets and manage parts orders
- Perform additional duties as needed
Residential HVAC Service Dispatcher Qualifications :
1+ year of customer service and dispatching experience, preferably in the HVAC industryProficiency with scheduling software, spreadsheets, databases, and word processingExcellent communication skills, both verbal and writtenStrong organizational and multitasking abilitiesAccurate data entry skillsCustomer-focused attitudeSelf-motivated with strong work ethicTeam player with diplomacy and tactDemonstrates integrity and professionalismBenefits :
Weekly payPaid time off and Holiday payMedical, dental, and vision insuranceReferral program401k