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HVAC Service Dispatcher

HVAC Service Dispatcher

SkillforceGastonia, NC, US
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Job Description

Job Description

Currently hiring for a Residential HVAC Service Dispatcher in Gastonia, NC. The ideal HVAC Service Dispatcher is organized, customer-focused, and passionate about delivering exceptional service. Pay is $18 - $24 based on skill set and level of experience

HVAC Service Dispatcher Key Responsibilities :

  • Act as the primary contact for residential customers, managing calls, updating records, scheduling appointments, and follow-ups
  • Coordinate technician schedules, job proposals, and paperwork
  • Answer incoming calls, book service and repair appointments, and schedule maintenance or warranty visits
  • Track service calls to ensure timely and satisfactory customer service
  • Communicate any delays or issues to customers
  • Create service tickets and manage parts orders
  • Perform additional duties as needed

Residential HVAC Service Dispatcher Qualifications :

  • 1+ year of customer service and dispatching experience, preferably in the HVAC industry
  • Proficiency with scheduling software, spreadsheets, databases, and word processing
  • Excellent communication skills, both verbal and written
  • Strong organizational and multitasking abilities
  • Accurate data entry skills
  • Customer-focused attitude
  • Self-motivated with strong work ethic
  • Team player with diplomacy and tact
  • Demonstrates integrity and professionalism
  • Benefits :
  • Weekly pay
  • Paid time off and Holiday pay
  • Medical, dental, and vision insurance
  • Referral program
  • 401k
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    Service Dispatcher • Gastonia, NC, US

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