Support Specialist

A company is looking for a Support Specialist to serve as the front line of their support team.

Key Responsibilities

Serve as the initial point of contact for all incoming technical support requests

Diagnose and resolve common technical issues related to hardware, software, and network connectivity

Accurately document customer interactions and manage support tickets

Qualifications

High school diploma or equivalent required; an Associate's degree or technical certification is a plus

1-2 years of experience in a customer service or technical support role preferred

Basic knowledge of operating systems (Windows, macOS, Linux) and common hardware components

Understanding of basic network concepts (TCP / IP, Wi-Fi, DNS) and experience with ticketing systems

Jamf 200 certification is a nice to have