Sales Support Representative

Job Title : Sales Support Representative

The Pollardwater division of Ferguson Waterworks is a leading supplier of maintenance, repair, and operations (MRO) products, specializing in tools, equipment, and supplies for municipal water and wastewater operations throughout North America. Since 1837, Pollardwater's team of industry experts focuses on providing superior customer service and solutions for a wide variety of industry needs. We are seeking the right individual to fill an immediate need for a Sales Support Representative focused on customer support and satisfaction.

This position is hybrid from 10 : 00 am - 7 : 00 pm and will work onsite 3 full days in Newport News, VA.

Responsibilities :

• Work together with Sales and Project Managers associates to support customer needs by determining the best products and solutions.
• Provides customer with timely quotations and accurate sales orders.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.
• Manage and complete tasks from a shared inbox.
• Coordinate deliveries on behalf of customers.

Qualifications :

At Pollardwater, we value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range : $18.71 - $29.92

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.