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Vice President of Operations - Turf Management

Vice President of Operations - Turf Management

Leap BrandsDallas, TX, US
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Position Overview :

  • The VP of Operations will be responsible for overseeing the day-to-day operations of the company, ensuring the highest level of efficiency, service delivery, and profitability across all locations.
  • The VPO will lead the development and implementation of operational strategies that support growth, improve productivity, and enhance the customer experience.
  • This role will work closely with the CEO and other senior leaders to optimize processes, drive performance, and manage a distributed workforce.

Key Responsibilities :

  • Operational Leadership : Oversee all operational aspects of the business, including service delivery, fleet management, workforce scheduling, and quality control.
  • Ensure that all operations run smoothly, efficiently, and in alignment with the company’s goals and objectives.

    • Process Improvement :

  • Lead continuous improvement initiatives to streamline processes, reduce operational costs, and enhance service quality.
  • Identify and implement best practices across all locations to improve efficiency and customer satisfaction.

    • Performance Management :

  • Set performance goals and KPIs for the operations team, including regional managers and service crews.
  • Monitor performance regularly, providing coaching, guidance, and resources to ensure targets are met or exceeded.

    • Scaling Operations :

  • Develop and execute scalable operational strategies to support the company’s growth plans, including geographic expansion into new markets.
  • Ensure that the company’s infrastructure and processes can accommodate rapid growth without sacrificing quality or customer experience.

    • Customer Service Excellence :

  • Ensure that customer satisfaction is at the core of all operational activities.
  • Work closely with the customer service team to resolve issues quickly and effectively, while maintaining high standards of service delivery.

    • Budgeting & Financial Oversight :

  • Collaborate with the CFO to develop and manage the operations budget.
  • Ensure that operational costs are controlled while meeting business performance goals.
  • Analyze financial reports to identify areas for cost savings and operational efficiency.

    • Team Leadership :

  • Lead, motivate, and mentor a diverse team of regional managers, operations staff, and service technicians.
  • Foster a culture of accountability, safety, and professionalism across all levels of the organization.

    • Vendor & Partner Management :

  • Manage relationships with vendors, suppliers, and external partners.
  • Ensure that all products, equipment, and services meet the company’s quality and performance standards.

    • Compliance & Safety :

  • Oversee compliance with industry regulations, safety protocols, and environmental standards.
  • Ensure that all operations adhere to local, state, and federal regulations related to turf management, pesticide use, and equipment safety.

    • Technology & Systems :

  • Leverage technology to improve operational efficiency.
  • Evaluate and implement software and tools to streamline scheduling, fleet management, inventory control, and customer communication.

    • Cross-Functional Collaboration :

  • Collaborate with the sales, marketing, and finance teams to align operational activities with business growth strategies.
  • Support the development and launch of new services, ensuring operational readiness.

    • Qualifications :

  • Education : Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • MBA or advanced degree is preferred.

    • Experience :

  • Minimum of 5 years of experience in senior operations leadership roles, preferably within the home services, turf management, landscaping, or related industries.

    • Operational Expertise :

  • Strong understanding of service delivery, field operations, logistics, and workforce management.
  • Experience overseeing multi-location operations is highly desirable.

    • Leadership & Team Building :

  • Proven ability to lead, motivate, and develop high-performing teams.
  • Experience managing distributed workforces and fostering a positive team culture.

    • Process Optimization :

  • Experience in implementing process improvements and operational efficiencies.
  • Strong problem-solving and decision-making skills with a focus on continuous improvement.

    • Customer-Focused :

  • A deep understanding of the importance of customer service and the ability to ensure operational excellence in customer experience.

    • Financial Acumen :

  • Strong financial management skills, including budgeting, forecasting, and P&L management.
  • Ability to analyze financial data to make informed business decisions.

    • Technology Proficiency :

  • Proficiency in using operations management software, fleet management tools, and scheduling platforms.
  • Experience with CRM and ERP systems is a plus.

    • Communication Skills :

  • Excellent communication, interpersonal, and collaboration skills.
  • Ability to work effectively with senior leadership and cross-functional teams.

    • Preferred Qualifications :

  • Experience in turf management, lawn care, landscaping, or a related industry Experience managing operations in a private equity-backed or high-growth environment Familiarity with environmental regulations and best practices in the green industry Powered by JazzHR
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