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Network Service Team Lead

Network Service Team Lead

VirtualVocationsRockford, Illinois, United States
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A company is looking for a Team Lead, Network Service.

Key Responsibilities

Contact a minimum of 10 service providers daily to gather feedback

Document challenges and opportunities from providers and resolve inquiries

Assist in onboarding new service providers and maintain a case resolved ratio in line with team goals

Required Qualifications, Training, and Education

Experience in a customer service or support role

Ability to work independently and in a team environment

Self-starter with minimal oversight needed

Strong organizational skills to manage tasks amid interruptions

Flexibility to adapt to changing priorities

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Network Lead • Rockford, Illinois, United States

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