Manager of Revenue Operations

Manager Revenue Operations

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

The Manager Revenue Operations is responsible for ensuring the accuracy, efficiency, and compliance of revenue processes across both customer billing and contract lifecycle management. This role serves as a key liaison between Legal, Sales, Billing, and Finance to ensure that contract terms are accurately reflected in financial systems and result in timely and accurate invoicing. The Manager drives process improvements, monitors performance metrics, and ensures end-to-end alignment across the Order-to-Cash (O2C) process. This position may have a specialized focus in either billing operations or contract operations, based on business needs and individual expertise. Performance expectations and objectives will be tailored accordingly. While the role encompasses both billing and contract operations, the successful candidate may have a primary focus in one area based on experience or team needs. Managers will set individual goals and objectives to ensure alignment with business priorities while leveraging each team member's strengths.

Major Responsibilities

• Oversee the accuracy and timeliness of invoicing across assigned regions or lines of business.
• Conduct variance analysis to identify billing discrepancies and ensure resolution prior to month-end close.
• Lead monthly reconciliation and ensure billing records are audit-ready.
• Collaborate with Finance to ensure billing aligns with revenue targets and forecasting inputs.
• Serve as the escalation point for billing issues, providing root cause analysis and corrective action plans.
• Facilitate regular billing review meetings to drive accountability and continuous improvement.
• Partner with Legal, Sales, and Billing teams to ensure executed contracts accurately reflect financial and billing terms.
• Maintain contract data (pricing, invoicing schedules, SLAs) in CRM and billing systems to enable accurate revenue capture.
• Monitor contract milestones such as renewals, amendments, and expirations to ensure proactive billing and revenue continuity.
• Support audits and compliance by ensuring contract documentation is complete and accessible.
• Act as a subject matter expert for billing-related contract questions and system setup requirements.

Minimum Education or Certifications Required

Minimum Experience or Skills Required

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law.