Cordant Services Business Analyst

Title : Cordant Services Business Analyst

Houston, TX

12-Months

80-85% REMOTE

PAY RANGE : $22 - $24.50 / HR DOE

Responsibilities :

1. Financial & Project Management Support :

" Create, plan, and manage project / sales order creation, updates, and closures in SAP

" Ensure revenue recognition and cost adhere to Baker Hughes policies and update dates in SAP

" Regularly review and update projects, ensuring financial alignment before job closure

" Support project management activities, including order entry workflows(R3) handovers

" Track and manage billing milestones, revenue milestones, and invoices

" Address project-related and customer invoice issues and disputes, ensuring timely resolution and / or payment

" Develop expertise in customer portals for invoice submissions and support accounts receivable balance reduction

" Monitor backlogs, orders, and project financials

" Maintain Field Engineer time records, ensuring accuracy and providing necessary training

" Execute steps for service contract arrangements in compliance with corporate processes

" Facilitate intercompany billing for child jobs and coordinate invoice deliveries

2. Operational Support :

" Replicate projects and Support service managers in creating work orders in ServiceMax, assign to engineers, and oversee project schedules.

" Collaborate on local administrative tasks, such as past-due invoice follow-up, customer training, shipping, customs clearance, and document collection.

" Support audits, collections, and tax-related activities

" Review SOX report and own actions needed to correct errors

" Collaborate with respective services / PM and OTR teams to generate accurate forecasting in SAP

" Build and maintain effective working relationships across Finance, service managers / project and other OTR team ensure revenue, billing, and cost accuracy

" Support resolving customer invoice problems / issues- which includes calling customers to aid in resolution of any issues / disputes to ensure invoices are paid

3. Process Enhancement, Reporting and Analysis :

" Create necessary workflows to streamline operations

" Conduct weekly reviews and updates on revenue, backlog, CM (Contribution Margin), orders, opportunities, and risks

" Analyse negative or low CM and CM variances exceeding 5%

4. Stakeholder Collaboration :

" Build and maintain effective working relationships across Finance and other departments to ensure revenue and cost accuracy

" Liaise with vendors and customers for registration, updates, and issue resolution

" Collaborate on purchase order requests and vendor payment tracking (Ariba related)

" Provide support to engineers for SAP-related access and modifications

" Review hardware reports for compliance and data analysis

Desired Qualifications :

" Strong customer service orientation, both internal and external

" Proactive and prepared for stakeholder meetings

" Ability to excel under pressure while maintaining a calm and respectful demeanor

" Strong prioritization skills, accuracy, and attention to detail

" Exceptional analytical skills

" Well-developed organizational and time management abilities

" Capacity to multitask

" Team builder with a positive outlook

" Solid communication skills

" Comfortable working in a matrix environment

Required Qualifications :

" Bachelor's Degree in a relevant subject

" SAP knowledge

" Strong Microsoft Office skills

" Knowledge of SAP

" Minimum of 5 years of experience in Finance and Order to Remittance (OTR)