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Full-Time Customer Assistance Representative Sr

Full-Time Customer Assistance Representative Sr

Enterprise HoldingsOakland, CA, US
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Customer Assistance Representative Sr (CAR Sr)

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location :

  • Oakland Airport

This is a full time position, includes a comprehensive benefits package, and pays $21 / hour. We are looking to fill the following schedule : Monday - Friday from 8am - 5pm and alternate weekends from 8 : 30am - 2pm.

Responsibilities include :

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A / Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns and check-ins
  • Assist management with daily Fleet Verification (VIF)
  • Manage GPS inventory (check-in, VIF)
  • Follow up with after-hours returns
  • Assist operations coordinator with shop cars and vehicle maintenance
  • Assist with processing switch-outs, writing damage reports etc.
  • Assist counter staff with completion of rental contracts
  • Effectively market the company while picking up customers up and / or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Perform various administrative and basic accounting functions such as : research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

    • Qualifications include :

  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be at least 18 years old
  • Must be able to work the following schedule : Monday - Friday from 8am - 5pm, and alternate weekends from 8 : 30am - 2pm
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    Sr Customer Assistance Representative • Oakland, CA, US

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