Talent.com
Technical Consulting Engineer

Technical Consulting Engineer

Insight GlobalRaleigh, NC, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.temporary
job_description.job_card.job_description

Job Description

Job Description

Job Description – Technical Consulting Engineer – United States Sovereign Support

Location :   Raleigh, NC

Hours : Monday through Friday, 8 AM to 8 PM Eastern Time. Rotating on-call for weeknights and weekends.

Job Type : 12 month contract-to-hire

What You'll Do

As a Technical Consulting Engineer supporting both United States Public Sector and global commercial customers, you will be an integral part of a Technical Services team. Your primary focus will be to help customers deploy and operate their networks effectively, ensuring the best possible customer experience. You will work directly with mission-critical environments, delivering exceptional technical expertise for our cutting-edge cybersecurity solutions.

As part of the Multicloud Defense (MCD) Technical Support Team, you will play a vital role in ensuring the resilience and security of federal networks and systems. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Who You Are

  • You will provide premium-tier technical support for Multicloud Defense (MCD), Security Cloud Control (SCC) and Web Security to our customers, partners, account teams, and other Technical Assistance Center engineers.
  • You can apply your analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
  • You will also provide technology / product training and intellectual property material as required.
  • You'll act as a focal point for large account network problem resolution.
  • You can effectively utilize moderate to complex lab setups to recreate and solve problems.
  • United States public sector customers have specific location and citizenship requirements, necessitating a US person on US soil for this role.
  • You possess the ability to quickly analyze and understand complex technical environments and use evidence-based troubleshooting to narrow down the scope of a problem in search of a resolution.

Role Responsibilities

  • Provide advanced technical troubleshooting and problem resolution for security products and services, ensuring timely resolution of customer issues.
  • Act as a subject matter expert (SME) for public sector customers, addressing their needs and coordinating seamlessly with internal teams to resolve complex challenges.
  • Ensure all technical solutions and engagements comply with relevant federal security policies and procedures.
  • Reproduce and solve customer issues leveraging on-site and virtual labs.
  • Partner with engineering, product management, and professional services teams to escalate and resolve issues, advocate for customer needs, and influence product enhancements.
  • Participate with peers in a compensated on-call rotation to support public sector customers outside of standard business hours.
  • Handle a wide variety of technical support problems—from simple application or network configuration fixes to extremely complex troubleshooting and problem resolution.
  • Submit complete and correct defect reports with collaboration and supervision.
  • Work with minimal supervision and exercise judgment within defined procedures to determine appropriate action.
  • Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.
  • Work cross-functionally to develop and deliver customer-focused solutions, knowledge articles, and best practices.

    • Technical Qualifications

  • Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, or a related field (or equivalent experience).
  • Minimum 3-5 years of direct customer support experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.
  • Strong technical foundation in networking (CCNP equivalent level or above).
  • Maintain a deep understanding of federal cybersecurity compliance requirements, such as FISMA, NIST, and FedRAMP, ensuring adherence in support activities.
  • Detailed Technical Skills :

    • Advanced Troubleshooting skills in :

  • BGP, NAT, ACL, DNS, IPSec Concepts and TCP vs. UDP (connection-oriented vs. connectionless)
  • FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6, API, Virtualization

    • Basic knowledge of Multicloud environment and tools (Azure, Google Cloud, AWS, etc.).

  • Wireshark and other tools for TCP / IP packet capture analysis

    • Desired Skills

  • Experience supporting United States public sector customers, with knowledge of federal contracting processes and compliance standards.
  • CCNP Security or CCIE Certification.
  • CISSP Certification.
  • Knowledge of UDP and TCP
  • Python, Perl, and / or Bash scripting would be an additional advantage.
  • Security Clearance can provide upward mobility to support DoD / IL6 customers.

    • Benefits packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law

    serp_jobs.job_alerts.create_a_job

    Technical Engineer • Raleigh, NC, US