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Shift Leader

Shift Leader

Dunkin'Roselle, NJ, US
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Shift Leader

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

We offer :

  • Growth Opportunities
  • Flexible hours
  • Medical Insurance

Responsibilities Include

  • Work in a Team Environment
  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members
  • Maintain Operational Excellence
  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
  • Drive Profitability
  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over / short during shift
  • Ensure all products are prepared according to Brand standards

    • Skills / Qualifications

  • Fluent in English
  • Experience as a Dunkin Crew Member or above for at least 6 months within the last 12 months
  • Basic computer skills
  • High School diploma or equivalent, preferred

    • Competencies

  • Guest Focus
  • Understands and exceeds guest expectations, needs and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process
  • Passion for Results
  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his / her role relates to others
  • Problem Solving and Decision Making
  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
  • Interpersonal Relationships & Influence
  • Develops and maintains relationships with team
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
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    Shift Leader • Roselle, NJ, US

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