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Office Manager

Office Manager

Handyman Connection of Shawnee, KSShawnee, KS, US
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Job Description

Job Description

Benefits :

  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Training & development

At Handyman Connection, our Office Manager keeps the business running like a well-oiled machine. Youll lead the office team, support the franchise owner, and oversee customer service, scheduling, revenue tracking, and vendor partnerships. Your work helps drive profitability and smooth day-to-day operations.

If you're proactive, detail-minded, and thrive in a fast-paced leadership role, we want to meet you!

Why Join Handyman Connection?

  • Lead a High-Impact Role Your leadership frees up the franchise owner to focus on growth.
  • Competitive Pay + Bonuses Earn a strong base salary with performance incentives.
  • Manage & Mentor the Office Team Support CSRs and admin staff to keep operations efficient.
  • Drive Revenue & Results Work with sales, marketing, and vendors to boost bookings and customer retention.
  • Build Business Relationships Partner with suppliers, marketers, and local networks.
  • Step in as Needed Provide leadership when the owner is away.
  • Use Smart Tech Leverage CRM tools, scheduling software, and dashboards to streamline tasks.

    • What Youll Do :

  • Oversee Office Operations Supervise CSRs and office workflow.
  • Track Sales & Efficiency Monitor KPIs, job completions, and performance metrics.
  • Coordinate Scheduling & Service Ensure timely responses, scheduling, and follow-ups.
  • Drive Sales Support estimate follow-ups and work to convert leads to jobs.
  • Manage Vendors & Marketing Cultivate partnerships that drive leads and brand visibility.
  • Step in for the Owner Make decisions and solve problems when needed.
  • Keep Data Clean Maintain accurate reports, logs, and customer / job details.
  • Train the Team Coach CSRs to follow processes and hit service goals.
  • Monitor Reviews & Feedback Track NPS scores and online reviews to improve service.
  • Stay Efficient Improve systems and eliminate waste in daily operations.

    • What Were Looking For :

  • Leadership Experience Youve managed teams and operations with confidence.
  • Business Mindset You understand how service, sales, and systems drive profit.
  • Customer-Focused You care about quality service and smooth operations.
  • Analytical Thinking You use data to solve problems and make smart decisions.
  • Strong Communication You handle conflict, coach your team, and build trust with clients.
  • Tech Proficiency Familiar with Outlook, Excel, Word, and CRMs (training available).
  • Self-Starter You take initiative and act without needing oversight.
  • Industry Experience (Preferred) Bonus points for experience in construction, remodeling, or trades.

    • Youll Thrive If You Are :

  • An Efficient Office Leader You love structure, systems, and team accountability.
  • Business-Minded You get excited about metrics, revenue, and growing the bottom line.
  • A Problem-Solving Multitasker You juggle priorities and still keep the details sharp.
  • A Self-Starter You dont wait to be told what to doyou just do it.
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    Office Manager • Shawnee, KS, US